Corporate report

Independent Assessors’ Annual Report 2024/25

Independent Assessors’ Annual Report for SLC for the year ending 31 March 2025.

From:
Student Loans Company
Published
18 September 2025

Applies to England and Wales

Documents

Independent Assessors’ Annual Report 2024-25

HTML

Details

The Independent Assessors (IAs) are appointed by the UK and Welsh Governments to consider appeals and complaints by student finance customers. Each year, they provide an annual report and cover cases from the last twelve months.

The Independent Assessors’ Annual Report 2024 to 2025 sets out the background to the work of the IAs and the role they play, summarising the year’s activity and making recommendations about areas for improvement.

The Independent Assessors’ Annual Report for SLC 2024 to 2025 was complied by the following Independent Assessors:

  • Abdul Elghedafi                
  • Luke Bennett         
  • Hannah Bows         
  • Susan Bradford
  • Helen Flynn                     
  • Michaela Jones      
  • Naseem Malik        
  • Mandy Nepal
  • Mel Palmer                      
  • Joanne Smith         
  • Victoria Smith         
  • Georgia Taylor
  • Jonathan Willis                 
  • Peter Wrench

Updates to this page

Published 18 September 2025

Sign up for emails or print this page