The business plan has 9 sections:
- business context
- delivering our services
- operating the network
- maintaining the network
- improving the network
- managing the business
The 2012 to 2013 business plan published on 28 March 2012.
As part of the government’s transparency commitment, all departments are required to publish business plans. They set out in unprecedented detail the public sector reforms that the government is undertaking, helping the public to hold government to account.