Guidance

Green Deal: Disclosure and acknowledgment complaints - OFT/ DECC joint guidance for providers

Circumstances in which suspension of the Green Deal charge should be considered.

From:
Department of Energy & Climate Change
Published
23 May 2013

This publication was withdrawn on

The Green Deal scheme is closed to new applicants. Find out about the Green Deal.

Documents

[Withdrawn] Green Deal: Disclosure and acknowledgment complaints - OFT/ DECC joint guidance for providers

PDF, 716 KB, 1 page

Details

DECC and the Office of Fair Trading (OFT) have worked together to produce the attached joint guidance for Green Deal Providers which outlines the circumstances in which Providers should suspend the collection of payments upon receipt of a disclosure and acknowledgment complaint.

Section 7.2 of the Green Deal Provider Guidance and Section 4.7 of the Guidance on Green Deal Sanctions and Appeals will be updated to reflect this policy in due course.

Updates to this page

Published 23 May 2013

Sign up for emails or print this page