Guidance

Government Tax Profession Career Framework (HTML)

Published 24 August 2026

Foreword

Carol Bristow

Head of Tax Profession

Introduction

Tax Profession in the Civil Service

The Government Tax Profession is one of the largest Civil Service profession with approximately 17,000 tax professionals working across government in the UK.

The profession offers a varied and stimulating range of roles across government.

The largest presence of tax professionals sits primarily within HM Revenue & Customs (HMRC) but there are other tax roles in teams within the Government Finance Function. Examples include tax professionals working in other government tax teams and the Tax Centre of Excellence (Tax CoE).

The Tax CoE is a central government resource which provides tax advice and services to government organisations. It is composed of the tax teams from the Ministry of Justice, the Home Office, and the Department for Work and Pensions, supported by the Ministry of Defence.

Career Pathways

Gaining Expertise

To help you gain a better understanding of the various roles across the profession and build your expertise to support future moves either via promotion or sideways within the profession, you should consider:

Shadowing someone to learn more about their role.

Self-assessing against the knowledge, skills, behaviours and capabilities captured within each role profile to help you understand your strengths and identify your development goals,

Talent and other leadership schemes.

Broaden your skills by investing in your own continuous professional development.

Getting a coach or mentor.

Routes into the Tax Profession

Qualifications and Courses

There are globally recognised tax qualifications that can support you in your journey, whether you are just starting out or looking to progress your career.

Courses such as the Association of Taxation Technicians (ATT) qualification, the Chartered Institute of Taxations (CIOT) Chartered Tax Advisor qualification (CTA), and the Associated Chartered Accountant and Chartered Tax Advisor (ACA CTA) Joint Programme combining accountancy and tax qualifications.

Other options include accelerated development schemes, secondment and loan opportunities, as well as various online learning platforms.

For those seeking or pursuing a career in tax within the Tax Centre of Excellence or other government department tax teams, the Government Finance Function Career Framework offers guidance on skills and professional finance studies, alongside practical tools and learning products, to complement work experience and support career progression outside of HMRC.

Recruitment

Finding the right job

All Tax Professional roles will be advertised via our website at Civil Service Jobs - GOV.UK

Internal-only opportunities or Expressions of Interest (EOI) will be advertised on HMRC or the government department’s intranet pages.

Each post will include a description outlining the skills and experience you need, and whether you’re eligible to apply.

Your experience and strengths will be assessed fairly and openly.

Contact details are provided for each job enabling you to ask any questions about the job.

Useful links

About the application process

Civil Service Success Profiles

Civil Service Behaviours

How to write your CV

How to write your Personal Statement

Assessment and Interviews

Knowledge, Skills & Behaviours

Universal Skills

Universal skills underpin the core behaviours and capabilities expected of every civil servant and are required at varying levels of proficiency depending on the role.

Examples include leadership & management, digital confidence, personal effectiveness, communication, and project delivery.

Universal skills align with the “Behaviours” element of the Civil Service Success Profiles, but the taxonomy also includes skills not explicitly covered by Success Profiles (e.g., digital skills, strategy).

Universal Core Skills

Universal Skills: Leadership & Management

As with the universal skills, varying levels of proficiency are required depending on the role and your level of experience.

Why Are Specialist Skills Important?

They ensure that government roles are filled by people with the right technical or professional expertise.

They support targeted learning and development, helping civil servants progress in their chosen profession.

They enable effective workforce planning and deployment, especially when specialist expertise is needed for critical roles or projects.

Proficiency Levels

Practitioner

Working at practitioner level in the tax profession you would be expected to be proficient in and have experience of working in one or more areas of tax.

For example, working in GFF as a Tax Manager in the Ministry of Justice tax team.

Learning, Standards & Behaviours

Standards

Across the Civil Service, we want to ensure we have clearly defined standards for each of our tax roles which our professionals are expected to meet, with progression linked to demonstrable professional competence.

These standards reflect the level of behaviour and service customers can expect as well as what the department expects in return. They also focus on fairness, transparency, and professionalism, ensuring all our activities are carried out lawfully and respectfully.

By embedding these principles, we uphold trust and accountability in all interactions maintaining the departments reputation.

There may also be additional standards that are specific to the many work areas within the tax profession. These define what good looks like in those roles and normally require the correct application of law and guidance, clear communication, and fair, evidence-based decisions.

Continuous Professional Development (CPD)

What is CPD?

Continuous Professional Development (CPD) is how tax professionals update, broaden and deepen their tax-related professional knowledge, skills and experience. This can be achieved through on the job training and personal study. It should be relevant to the job role and be recorded.

In other words, it is how you, as a tax professional, maintain your knowledge and skills related to your professional tax career

Your CPD is not restricted to only technical knowledge but also includes essential skills that enhance your professional capability.

HMRC Leaders in Tax

Who are we?

Another great opportunity to develop your tax skills, knowledge and experience is by getting involved in Leaders in Tax.

Leaders in Tax is a national voluntary HMRC network run by a diverse range of tax professionals within HMRC who want to build and inspire a tax professional community through sharing knowledge and supporting continuous professional development.

This is done primarily through hosting a range of learning and networking events throughout the year, co-delivering projects, contributing to the tax professionalism strategy, and providing a collective voice for the tax professional community.

Roles within the Tax Profession

Deciding Your Career Path

The following pages provide details and links to the various job families where we have tax professional roles predominantly in either HMRC, the Tax Centre of Excellence or within other government tax teams.

We want to retain the talent and skills we have in our Tax Professionals and give people the opportunity to develop and progress. This framework along with the various career pathways will show you how this can be done, helping you transition from one role to another across our job families.

Setting out your career path provides you with a road map from the point at which you are now to where you want to be. It is a planned and deliberate guide that provides structure to your journey.

Job Families

Within the Tax Profession, all roles have been linked to a specific area of work, which we call a Job Family.

Each job family contains a cluster of specific roles broken down into sub families, each with their own specific Job Role Profile. These profiles provide an overarching summary of the role, an outline of the typical duties and responsibilities associated with it and the capabilities/skills needed to carry out those core functions of the business.

At present, there are nine job families. Eight within HMRC and one for Tax within the Government Finance Function.

For HMRC a job family contains a cluster of jobs with the same essential purpose and nature of activities within the Tax Profession.

For roles in the Government Finance Function, this job family combines the tax functions of government organisations and those working for the Tax Centre of Excellence. It sets out the typical role responsibilities, expectations (behaviours and skills) and the entry and progression routes at each Civil Service grade.

Job Families – Career Paths

Our Tax Professional Career Pathways offer something for everyone, with many exciting opportunities across the Civil Service’s government departments, agencies and public bodies.

You may be interested in moving roles between Job Families and learning what each area of work entails. Doing this can help broaden your tax knowledge and develop your skills across different parts of the Civil Service.

Alternatively, there are opportunities for a more linear career pathway within each Job Family, where you can progress upwards by grade. This pathway allows you to gain experience and expertise in one particular area of tax.

You may also choose to move between departments offering additional routeways to broaden your experience and career options.

HMRC Roles

Civil Compliance

“In civil compliance you will help individuals and businesses to get their tax right. You will establish facts, make, and record fair, lawful and impartial decisions by applying relevant laws, guidance, and business procedures. There is a variety of work available which includes investigating taxpayer records and tackling tax avoidance schemes”.

Why choose a career in Civil Compliance?

What is Civil Compliance?

Civil Compliance is about making sure customers pay the right amount of tax at the right time. This is a large job family with a range of different roles, but ultimately, they all contribute to the HMRC strategic objective of closing the tax gap.

Civil Compliance includes tackling avoidance schemes, investigating customer records and conducting interventions when necessary, and using ‘upstream’ strategies (educating customers to help them get their taxes right in the future).

What sort of people are we looking for?

We want individuals with a natural curiosity and the ability to question and evaluate data critically.

People who enjoy problem-solving, investigating complex information, and making evidence-based decisions will thrive in Civil Compliance roles.

Many responsibilities involve engaging with customers, handling potentially difficult conversations, and collaborating with colleagues across different levels and departments. People who are effective communicators, open and adaptable to change, and eager to continuously learn and improve will find these roles rewarding.

Compliance Casework Overview

Using your professional knowledge, you progress tax or compliance casework. You may use upstream strategies to educate and encourage individuals, businesses, or their representatives to make the right tax/payments due and you may employ downstream interventions where necessary.

You may own your own cases or provide input and advice on aspects of a larger case, working collaboratively as part of a team. Visiting customers may be part of your work.

Compliance Caseworker - Officer

Role Summary:

At this level you will conduct investigations into customer records, establishing the facts to make and record impartial decisions. You may work on your own cases or be responsible for tasks contributing to larger and more complex cases. You will gather, analyse and evaluate information to identify and mitigate risks to the correct tax being collected.

You will exercise judgement and discretion within specified parameters, applying HMRC guidance and considering the principles arising from case law. You will be developing your compliance expertise, keeping up to date with changes in legislation, guidance and business procedures.

Compliance Caseworker – Higher Officer

Role Summary:

At this level you will apply technical knowledge and skills to lead and conduct investigations into large and/or challenging cases. You will offer timely and targeted support when this is needed due to complexity, customer capability, or a risk of non-compliance, exercising judgement and discretion in all areas.

You will be developing expertise within your main tax specialism and an understanding of potential tax risks across other areas, sharing your knowledge with colleagues. You will support Compliance Casework Officers, provide advice and assistance when requested.

Compliance Caseworker – Senior Officer

Role Summary:

At this level you will conduct investigations into complex and multi-faceted customer information. You will be a leader and role-model, acting as a mentor to other caseworkers. You will lead projects, overseeing all aspects of the project from inception to conclusion with minimal supervision.

You will be developing an understanding of how particular business sectors operate and their commercial validity, with an appreciation for the potential of tax loss, evasion or fraud. You will work collaboratively to identify and manage new tax risks.

You will role model forward thinking, developing yourself and others to meet the future needs of HMRC and applying a strategic approach towards casework. You will share knowledge and best practice to facilitate individual and team development and help maximise performance.

Compliance Caseworker – Grade 7

Role Summary:

At this level you will be a highly trained tax professional engaging in the most complex and challenging aspects of compliance casework in HMRC. As an active member of the senior leadership team, you will support assistant directors and business unit heads. You will work within broad parameters, with only key aspects of work reviewed by senior officers.

You will have an in depth understanding of complex business and financial structures and behaviours, and their commercial validity. You will recognise the inter-relationship between different tax regimes, applying big picture rationale to achieve optimum solutions for HMRC. People in this role are likely to be involved in specialised functions or specialist technical casework, possibly in a policy or advisory capacity.

You will hold credibility with specialists and lawyers, influencing the outcomes of negotiations on complex issues, including dispute resolution and litigation. You will identify legislative loopholes, recommend solutions to resolve high value disputes and manage significant risk.

You will consider fresh policy options, manage large projects to tight deadlines and adapt fundamental principles to resolve unusual issues.

Compliance Caseworker – Grade 6

Role Summary:

At this level you will be a pivotal senior leader, providing technical, strategic and corporate leadership. You will be a technical or operational expert within a specialist sector or regime, with responsibility for the most challenging, high profile and politically sensitive casework with substantial tax risks. You will step in to tackle the most serious non-compliance and keep the tax gap from widening, networking and using the department’s collective expertise to prevent error and fraud at source wherever possible.

You will work holistically across the organisation, ensuring that cross-tax implications are considered and appropriately followed up with specialists across HMRC, providing clear direction to mitigate risks. You will ensure regional expertise is fed into national decision-making and national decisions are implemented locally.

You will assist with formulation of national and international policy and guidance, providing advice and contributing to draft legislation. People in this role are likely to act in an advisory or consultancy capacity within a specific line of business, where deep technical specialist knowledge or case progression tactics are required.

Compliance Risk Analyst - Officer

Role Summary:

At this level you will gather, analyse and evaluate information from a wide range of sources to establish the facts. You will review data to identify potential areas of interest, completing more detailed checks when required, exercising judgement and discretion within specified parameters.

You will collaborate with colleagues from a range of HMRC teams to identify and eliminate potential tax regime risks. You will contribute to the planning and evaluation of projects, developing research ideas and considering development of new and emerging projects. You will be developing expertise within your main head of duty and an appreciation or understanding of potential risks across other duties.

Compliance Risk Analyst – Higher Officer

Role Summary:

At this level you will scope and assess aims, requirements and impacts of work, ensuring compliance interventions are proportionate. You will plan and evaluate projects, exploring potential ideas for new and emerging projects, exercising judgement and discretion.

You will locate and develop information and intelligence on customers and linked entities to identify potential areas of interest, analysing and reviewing relevant data to assist with decision making. You will apply sound judgement and visualisation techniques to develop evidence-based recommendations and resolve technically difficult and complex issues.

You will work with stakeholders and the wider team to develop and agree consistent approaches to handling technically difficult cases, acting as a liaison for complex issues. You will participate in the quality review process that underpins risk planning, providing regular, constructive feedback to analysts.

Duties & Responsibilities may include:

Using analytical tools and techniques to gather, analyse and evaluate data, finding emerging trends.

Identifying cases for compliance caseworkers, evaluating extent of risk against likely difficulties of pursuit to find best quality cases.

Compliance Risk Analyst – Senior Officer

Role Summary:

At this level you will work collaboratively with HMRC colleagues from diverse business areas to identify, manage and eliminate potential areas of risk from specific or varied tax regimes. You will be a leader and mentor, motivating and guiding the team and driving business forward to achieve required outcomes.

You will source and analyse data and intelligence to identify potential areas of interest and develop evidence-based decisions, ensuring that compliance interventions are proportionate to the degree of risk. You will be fully aware of HMRC guidance relevant to your business area. You will understand the impact of legislative change and budget imperatives on your work and that of the wider team. You will use this knowledge to inform judgement and decision making on investigations and the education of customers.

You will resolve technically difficult and complex issues, acting as a conduit between delivery partners, coordinators and analysts when needed and collaborating with stakeholders to establish a consistent approach. You will plan and monitor progress, taking responsibility for timely delivery. You will participate in the risk planning quality review process, seeking opportunities to improve quality of case selection and providing regular, constructive feedback to analysts and caseworkers.

Compliance Manager Overview

You lead and manage tax and compliance professionals, including trainees. You may be responsible for people management, work management, learning and development, (routeway) assessment and assurance.

Compliance Manager - Officer

Role Summary:

At this level you will manage the day-to-day activities of your team, providing support, advice and guidance. You will understand the bigger picture and work collaboratively to achieve collective goals, delivering the right outcomes for HMRC. You will create a trusting, inclusive and respectful environment, supporting the personal wellbeing of your team members. Your team may be office-based, remote or blended.

You will hold accountability for your team’s business results, understanding how they feed into compliance plans. You will measure team performance, identify efficiencies and monitor and build individual and team capability to meet future needs. You will organise team resources to meet key performance targets and business objectives, engaging the team in planning decisions affecting your work area.

Duties & Responsibilities may include:

Applying HR policies, processes and guidance fairly and consistently across your team.

Allocating resources and work within your team, clearly establishing expectations and responsibilities.

Understanding individual and overall team capacity, feeding into forecasting and planning discussions with the HO manager.

Having regular case discussions with team members to check progress and agree next steps.

Compliance Manager – Higher Officer

Role Summary:

At this level you will be the first point of contact for your team, providing support and guidance. You will motivate them to be their best, bringing together individual strengths and experience to create a high performing team.

You will be accountable for your team’s business results, feeding into business and compliance plans to help deliver HMRC’s strategic directives. You will measure performance and organise workflow to deliver key performance targets and business objectives.

You will be a visible and engaging leader, fostering an inclusive and respectful environment within your team. You will support team members’ wellbeing and development. You will communicate a clear purpose, anticipating, initiating and managing change. You will be open to new ideas and look beyond your own team for inspiration, enabling team collaboration.

Duties & Responsibilities may include:

Responsibility and accountability for the quality and output of your team’s work and professional conduct.

Using Management Information System (MIS) data to forecast and allocate resources to meet changing business objectives.

Leading discussions with your team and other stakeholders across the region to understand capacity, priorities and timelines, ensuring optimum deployment of staff.

Compliance Manager – Senior Officer

Role Summary:

At this level you will oversee the day-to-day operations of your team (which may include tax professional managers at HO grade and below). You will work collaboratively with the wider leadership community to deliver joined up outcomes that benefit your directorate as a whole.

You will champion inclusion, creating a culture of respect and trust. You will build capability and engage with your team as a visible and active leader. You will support HO/O Managers within your team, acting as a sounding board on difficult management issues. You will manage change, working as part of a dynamic leadership team to help others respond to change and uncertainty, being forward looking and developing your team to meet future needs.

You will collaborate with other managers to plan workflow across the section to meet challenging deadlines, identify efficiencies and deliver business objectives. You will be accountable for your team’s business results, measuring performance and conducting risk-based management assurance.

Duties & Responsibilities may include:

Leading an environment where team working, personal responsibility and ownership of learning, coaching and mentoring are core elements of how we work.

Analysing resource and capacity variations across your team and region and adjusting resourcing accordingly.

Compliance Manager – Grade 7

Role Summary:

At this level you will be a Business Unit Head (BUH) or Senior Lead, building capable, confident operational units to deliver HMRC’s strategic objectives. This role encompasses both strategic leadership and line management of staff (including tax professional managers).

You will hold accountability for the performance of your team and delivery of key targets and operational results in a fast-paced and highly technical environment. You will influence the future direction of compliance in HMRC, seeking opinions on policy and plans to provide an operational view to policy considerations. You will develop your team to meet future needs, delivering an innovative vision, a more flexible structure and a customer-centric approach.

You will act as a mentor and sounding board for your team and other managers, capitalising on leadership strengths to motivate and encourage development and professionalism from all teams. You will measure performance, communicate purpose and champion inclusion and innovation. You will lead colleagues through operational restructure and transition, acting professionally and with integrity in times of uncertainty.

Duties & Responsibilities may include:

Building, leading and developing teams, ensuring colleagues receive the appropriate support to reach their full potential.

Creating a team ethos which values personal responsibility, experience, skills and development.

Compliance Manager – Grade 6

Role Summary:

At this level you will be an integral member of the Senior Leadership Team, sharing corporate responsibility for operational delivery, continuous improvement, strategic oversight and business planning. You will build high-performing operational units, leading and managing a team of tax professionals. This role may also incorporate peer management of G6 tax professionals/managers.

You will develop and implement the correct frameworks to enable your team to operate effectively, delivering an innovative vision, a more flexible structure, and a customer-centric approach. You will provide your team with tactical, technical and strategic support and leadership for some of the most complex, high risk and often high-profile cases or projects in HMRC. You will hold accountability for effective risk management and corporate governance of your region or function, influencing the strategic direction of compliance in HMRC.

You will build a positive and inclusive environment for colleague engagement and continuous improvement, motivating others to drive change that adds real value. You will use a coaching and empowering leadership style to develop your people, creating a culture where we can retain, support and develop talent across the organisation.

Duties & Responsibilities may include:

Being an active and visible member of the Senior Leadership Team.

Ensuring delivery of HMRC’s operational commitments and key business objectives.

Technical Customer Compliance Manager (TCCM) Overview

You coordinate compliance issues for HMRC customers, building professional relationships with customers and their agents to settle tax issues and address compliance behaviour. Depending on your business area, TCCMs may also undertake casework relating to their customer and may also direct their case teams.

Technical Customer Compliance Manager – Grade 7

Role Summary:

At this level you will be a critical leader within compliance, managing the relationship between HMRC and its large and most complex customers and their representatives. You will leverage customer relationships to support HMRC with cross-Government objectives.

You will act as a conduit between the customer and HMRC, managing internal coordination of all customer compliance issues and facilitating constructive interactions to resolve issues. You will use your understanding of the customer, their business and financial drivers (including attitudes to risk and compliance), to better support them to meet their tax obligations, applying a range of tools and techniques to influence their approach to tax and promote good compliance.

You will use insights from compliance activity to identify technical and behavioural risks and ensure these are fed into customer strategy. You will support development of a range of systems, processes and responses to promote voluntary compliance and manage behavioural risks across the customer population.

You will lead or contribute to a technical network for your business area and may have corporate responsibilities with cross-geographical or cross-directorate responsibilities. You will role model leadership skills, facilitating individual and team development to help maximise performance.

Technical Customer Compliance Manager – Grade 6

Role Summary:

At this level you will be a key senior leader, working continuously with Grade 6 and Senior Civil Service (SCS) peers to carefully manage complex, sensitive and challenging reputational issues. You will lead the relationship between HMRC and some of our most prominent and influential business customers and their representatives to deliver departmental Customer Strategy. You will be an essential source of operational insight, influencing the direction of strategy, continuous improvement and the approach to emerging issues.

You will lead a team of tax and non-tax professionals to assess and manage tax risk, preparing an integrated risk assessment for the customer. You will work collaboratively to plan any future interventions, tailoring these to the risks of the business. You will use your deep understanding of the customer to anticipate issues and positively influence their approach to tax.

You will role-model HMRC values, supporting performance delivery and helping to create an inclusive, diverse and professional culture. You will actively participate in wider strategic and operational planning and engage with HMRC’s transformation programmes to play a key role in influencing and implementing changes that will build our compliance capabilities.

Technical Advisor Overview

You provide technical help and advice to tax or compliance caseworkers, which enables them to deliver a service which meets our strategic objectives. You may provide advice on policy and litigation issues relating to specific areas of expertise.

Technical Advisor – Higher Officer

Role Summary:

At this level you will provide clear technical and tactical advice to caseworkers and Customer Compliance Managers (CCMs) when specialist expertise is needed to identify and resolve tax risks. You will lead and support the development of projects, driving forward a co-operative compliance approach.

You will participate in technical forums and represent HMRC on areas of specialism when needed, promoting close working partnerships with stakeholders. You will support policy development and implementation, working with internal and external stakeholders to identify opportunities for improvement.

You will perform quality assurance assessments, working with managers and capability leads to support caseworkers where development areas are identified. You will build capability by participating in collaborative team working, sharing information and best practice to develop personal and team technical expertise.

Technical Advisor – Senior Officer

Role Summary:

At this level you will provide specialist expertise to identify and resolve system problems, governance and tax risks. You will give clear technical and tactical advice, guidance, support and direction to caseworkers, senior officers and Customer Compliance Managers (CCMs).

You will be a role model, leading case conferences, supporting caseworkers/CCMs at meetings and in telecoms and assisting with correspondence on specialist subject areas. You will build capability across the team and directorate by devising, commissioning and leading learning and awareness sessions, collaborating with subject matter experts where appropriate.

You will actively contribute to the development and delivery of business and compliance plans and policy, including ministerial and other government department (OGD) advice. You will manage and deliver complex and wide-scoped projects which support the risk strategy.

You will represent HMRC on areas of specialism, contribute to leadership meetings and technical forums, and deputise for senior managers when needed. You will engage with CCG stakeholders and specialists to create and promote closer working partnerships.

Technical Advisor - Grade 7

Role Summary:

At this level you will be a technical consultant and leader providing specialist support on technical and strategic issues in specific cases and within wider projects. You will lead on contentious and complex issues and risks, working directly from legislation and often minimal published guidance, requiring a mixture of innovation and use of established initiatives to tackle and eliminate potential risks.

You will collaborate with local and national teams, case consultants and other stakeholders, ensuring HMRC has a consistent and joined-up approach to the tax and reliefs we collect and administer. You will help to create and embed an environment of continuous improvement, identifying gaps in technical knowledge and supporting development and delivery of learning and awareness sessions. You will lead corporate activities and projects, aiming to improve the way the business operates and promote closer working partnerships.

You will lead projects tackling new and/or complex areas of risk. You will support policy development and strategic planning to ensure HMRC delivers its strategic aims with the opportunity to input into, and influence, the future direction of compliance in HMRC.

Duties & Responsibilities may include:

Leading risky and challenging enquiries or coordinating various connected cases involving specific technical elements.

Technical Advisor – Grade 6

Role Summary:

At this level this is a demanding technical consultancy role, acting as a focal point for knowledge and expertise in one or more areas of speciality. You will provide technical and tactical guidance and direction to caseworkers and other specialists on the most difficult and complex risk areas.

As a pivotal senior leader within your area, you will set direction and make decisions, aligning the development and delivery of business and compliance plans to HMRC’s strategic aims. You will focus on the highest priority compliance areas in line with risk strategy and business objectives, driving behavioural change by balancing established initiatives with innovation.

You will lead highly visible projects, driving a joined-up approach with stakeholders across HMRC and other government departments (OGD). You will strengthen links with HMRC governance boards and represent HMRC in meetings with external independent bodies. You will provide technical expertise to the development of new legislation and policy proposals, providing links to compliance stakeholders for consultations when needed.

You will strengthen capability, performance and professionalism across the team and organisation. You will embed an environment of continuous improvement, identifying gaps in technical knowledge and overseeing development and delivery of products and interventions to mitigate those gaps.

Compliance Coordinator Overview

Using your professional knowledge and expertise, you lead and facilitate specific projects or ongoing work. You ensure your fellow tax and compliance colleagues have the supporting frameworks, strategies, policies and products which enable them to deliver their objectives to the standards required by HMRC.

Compliance Coordinator – Higher Officer

Role Summary:

At this level you will contribute to the strategy, approach and direction within designated areas of tax to effectively tackle different strands of compliance risk and manage the health of the tax system. You will support the development and delivery of the work programme and/or Tactical Delivery Plan, provide technical and operational based support where needed in large or complex operations.

You will apply a co-operative approach to project planning and delivery of business and compliance plans, working collaboratively with Risk Leads and stakeholders to support HMRC’s strategic aims. You will support the development of strategy to eliminate risk and provide a practical, operational viewpoint to policy discussions.

You will participate in initiatives to develop the operating model for all customers and improve ways of working, helping to embed these as part of business as usual. You will help deliver the Tax Change Programme, intervene in risks at the earliest opportunity and build upstream compliance into the way we work. You may represent the sector at pipeline or technical meetings and governance forums.

Duties & Responsibilities may include:

Running projects on a day-to-day basis, ensuring that actions and timescales are clear.

Compliance Coordinator – Senior Officer

Role Summary:

At this level you will coordinate a joined-up approach to project planning and the delivery of business plans, driving forward the effective delivery of HMRC priorities and strategic aims. You will be a leader and role model, helping to drive change and innovation within your work area.

You will ensure that partners are well sighted on our plans and properly engaged at the right time, sharing knowledge and skills to achieve collective goals. You will work collaboratively to determine new ways to improve the results of the projects we deliver, helping formulate strategy to eliminate risk. You will identify and scope ideas to enhance customer service, increase productivity and resolve risks.

You will lead development and delivery of the work programme and/or Tactical Delivery Plan, providing technical and operational based support where there are potentially large customer operations, significant tax/duties payments and often multi-national aspects. You will present at technical meetings and governance forums when needed and ensure wider-scoped projects and portfolios are technically sound.

Duties & Responsibilities may include:

Coordinating delivery of project activity, continually monitoring case availability, resourcing and productivity.

Compliance Coordinator – Grade 7

Role Summary:

At this level you will be responsible for determining overall strategy, approach and direction within designated sectors or areas of tax, with the opportunity to influence the future direction of compliance in HMRC. As an active member of the Senior Leadership Team, you will drive forward the effective delivery of directorate and HMRC priorities. You will provide support and challenge to Deputy Directors in their delivery of compliance operational objectives and customer satisfaction.

You will interpret the Tactical Delivery Plan so that appropriate cost effective, risk-based strategies are pursued. You will provide a practical, operational viewpoint to policy discussions, including ministerial and other government department (OGD) advice. You will represent the sector or area of tax in cross-directorate, pipeline and other technical, delivery and governance forums, presenting at meetings and leading discussions as required.

You will use project leadership and methodology, working collaboratively with senior leaders and external stakeholders to identify improvements, acting as a senior stakeholder in initiatives to develop the operating model. You will coordinate with local and national teams to ensure HMRC has a consistent approach to the tax and reliefs we collect and administer.

Duties & Responsibilities may include:

Managing the overall work programme, ensuring each area of tax/sector has the right number of projects and optimum delivery pattern to meet case delivery requirements.

Collaborating with the workflow team to actively manage specific delivery programmes, work and resources.

Compliance Coordinator – Grade 6

Role Summary:

At this level you will be a pivotal senior strategic leader, setting direction and aligning the development and delivery of business and compliance plans to HMRC’s strategic aims. You will be responsible for ensuring a robust overall portfolio of work programme compliance projects is developed and maintained, determining the scope of priorities.

You will provide a high level of technical and operational based support where there are potentially contentious issues, large customer operations, significant tax/duties payments and often multi-national aspects. You will build strong relationships with senior stakeholders, policy specialists, sector representative bodies and other external stakeholders, driving initiatives to improve the business operating model.

You will lead discussions at technical and governance forums, provide an operational viewpoint in policy discussions, and lead the development and delivery of large projects and portfolios. You will champion change and innovation, encourage an inclusive culture of empowerment and trust and be a positive influence on staff at all levels.

Duties & Responsibilities may include:

Overseeing sector sensitive cases and proactively briefing senior leaders on emerging issues.

Establishing a priority list of potential compliance projects and determining the most cost-effective approach at each stage.

Tax Litigation

Working in litigation provides the opportunity to work a wide range of appeals, mainly defending appeals on behalf of the wider department made by taxpayer customers in the Tax Tribunal.

Why choose a career in Tax Litigation?

What is Litigation?

Tax Litigation roles in HMRC involve representing the department in appeals and legal disputes — often on behalf of taxpayers — and managing complex or high-risk cases through internal processes and external tribunals.

This job family spans technical expertise, case preparation, advocacy, legal risk assessment, and operational leadership.

From hands-on casework to strategic decision-making, Tax Litigation professionals uphold HMRC’s legal standing and support fair tax outcomes through well-structured legal argument and evidence.

What sort of people are we looking for?

We welcome people who are:

Curious, analytical, and able to interpret complex legislation

Confident communicators who can explain technical ideas clearly

Comfortable making balanced decisions in sensitive or high-stakes situations

Calm under pressure and able to manage challenging conversations (e.g. tribunals or appeals)

Natural problem-solvers with a passion for fairness and evidence-based thinking

Ready to lead, coach or support others in a team-based, collaborative environment

Motivated by public service and committed to upholding HMRC’s values

Tax Litigator (HO)

Role Summary:

The Tax Litigator is responsible for managing tax appeal cases from initiation to resolution, primarily defending appeals on behalf of HMRC in the Tax Tribunal.

This includes preparing evidence, filing tribunal papers, and representing HMRC in hearings. The role requires strong advocacy, legal analysis, and case management skills.

Senior Tax Litigator (SO)

Role Summary:

The Senior Officer Tax Litigator is responsible for managing litigation cases from start to finish, primarily defending taxpayer appeals in the Tax Tribunal on behalf of HMRC.

This includes identifying and preparing evidence, filing tribunal papers, and representing HMRC at hearings. The role involves working on a wide range of standard and more complex appeals, interpreting intricate legislation, and engaging in persuasive discussions with agents and senior HMRC staff.

Additionally, the Senior Officer Tax Litigator provides support to Tax Litigators and contributes to wider HMRC Legal Group projects.

Lead Tax Litigator (G7)

Role Summary:

The Lead Tax Litigator is a senior legal professional within HMRC, responsible for managing and representing complex and standard tax appeal cases from initiation to resolution.

This includes preparing legal documentation, conducting in-depth legal analysis, and advocating on behalf of HMRC at Tribunal hearings. The role demands expert knowledge of tax law, strong analytical skills, and leadership in managing cases and supporting less experienced litigators.

Duties & Responsibilities may include:

Litigation and Legal Representation

Lead the full lifecycle of litigation cases from preparation and filing to Tribunal and Court representation, ensuring legal accuracy and procedural compliance

Draft, serve and manage legal documents including statements of case, notices and applications with precision and timeliness

Present and advocate cases at Tribunal and Court, articulating legal arguments and evidentiary analysis with authority Legal Analysis and Advisory

Interpret and apply complex legislation and case law to support robust legal positions

Analyse intricate customer information and evidence to inform litigation strategy

Provide expert guidance to decision-making teams to ensure legal integrity and consistency

Tax Litigation Technical Consultant (SO)

Role Summary:

The SO Tax Litigation Technical Consultant provides comprehensive litigation support within the Legal Group.

The role involves guiding Litigators in making strategic and compliant litigation decisions, handling complex or high-risk referrals, and occasionally conducting appeals. The consultant also leads technical and knowledge management initiatives, supports capability building, and contributes to the development of litigation-related products and guidance.

Tax Litigation Technical Consultant (G7)

Role Summary:

The G7 Tax Litigation Technical Consultant plays a pivotal role in guiding Litigators through complex legal and tax-related litigation matters.

This senior position involves handling high-risk and challenging referrals, leading strategic litigation projects, and influencing policy and practice across the Litigation Directorate. The role demands deep expertise in litigation processes, legislation, and strategic decision-making, with a strong emphasis on leadership, technical excellence, and cross-functional collaboration

Duties & Responsibilities may include:

Technical Expertise & Casework

Provide expert technical advice on litigation and tax legislation.

Lead complex technical referrals and interconnected cases with precision and insight.

Occasionally represent the department in appeals as part of the wider litigation team.

Ensure technical robustness in both project delivery and litigation strategy.

Collaborate with HMRC Policy, Legal Group, and Units of Expertise on high-complexity cases.

Tax Litigation Team Manager (SO)

Role Summary:

The Tax Litigation Team Manager is responsible for leading and managing a team of tax professionals, including Litigators and trainees.

The role involves overseeing day-to-day operations, providing guidance and support, fostering team development, and ensuring effective delivery of business outcomes. The manager acts as a visible leader, promoting inclusion, collaboration, and continuous improvement while aligning with Civil Service values and Legal Group strategic objectives.

Duties & Responsibilities may include:

Team Leadership & Operational Management:

Oversee daily operations of the team, including Litigators managing appeals.

Triaging and allocating Review cases based on complexity and expertise.

Monitor team performance and case progress to ensure timely delivery.

Use data tools (e.g., Power BI) to track and meet operational targets.

Ensure adherence to process maps, SWIs, and HMRC guidance.

Tax Litigation Manager (G7)

Role Summary:

The G7 Litigation Team Manager holds senior leadership responsibility for managing a team of tax professionals, including Litigators and trainees. This role demands full accountability for team performance, strategic planning, and delivery of business outcomes.

The G7 manager is expected to demonstrate ownership of operational decisions, drive continuous improvement, and ensure alignment with legislation, policy, and Civil Service values. They act as a visible leader, mentor, and change agent, fostering inclusive environments and high-performing teams.

Duties & Responsibilities may include:

Strategic Leadership & Governance

Provide strategic leadership and full accountability for the performance and development of litigation teams

Communicate business priorities with clarity and authority, influencing senior stakeholders and policy direction.

Champion innovation and lead teams through change, fostering a culture of continuous improvement and accountability

Build strategic networks across HMRC and external partners to support joined-up delivery and knowledge sharing.

Tax Litigation Manager / Business Unit Head (G6)

Role Summary:

As a senior leader within HMRC Legal, the G6 Tax Litigation Manager or Business Unit Head (BUH) is fully accountable for the strategic leadership, operational delivery, and performance of a high-impact legal function. Operating in a complex and high-profile environment, the role is central to shaping the directorate’s future, driving innovation, and ensuring excellence in legal services.

The BUH leads multi-disciplinary teams, including senior professionals up to G7 and peer G6 managers, promoting a culture of trust, inclusion, and continuous improvement. They make critical decisions, manage risk, and align operations with HMRC’s strategic goals. The role also involves high-level resource planning, talent development, and stakeholder engagement, acting as a visible and influential leader across the organisation.

Duties & Responsibilities may include:

Strategic Leadership & Direction

Define and drive the strategic direction of the business unit, aligning with HMRC’s legal and corporate priorities.

Lead transformation initiatives, embedding innovation and future-readiness into operational frameworks.

Own the delivery of business plans, performance targets, and risk mitigation strategies.

Reviews

In reviews, you will conduct independent reviews of appealable decisions made by HMRC, as requested by customers under legislative provisions.

The team deliver a high-quality, effective and professional reviews service which supports adhering to HMRC’s Customer Charter standards.

You will help to ensure that HMRC’s decisions are fair, accurate, and in line with HMRC policy and the law. You will play a key role in resolving tax disputes and maintaining public trust in the UK tax system.

Why choose a career in Reviews?

What is Reviews?

Reviews professionals in the Tax Profession provide impartial, statutory reviews of HMRC’s tax-related decisions. These are typically decisions made by compliance officers, caseworkers, or technical specialists that customers have formally challenged.

Review officers play a vital role in resolving disputes efficiently and fairly by reassessing the original decisions against legislation, case law, and HMRC policy. They engage directly with customers to understand arguments, consider evidence afresh, and decide whether the decision should be upheld, varied or withdrawn.

As part of the wider Tax Profession community, Reviewers draw on technical tax knowledge, legal reasoning, and strong professional judgement. Their work safeguards the fairness and credibility of the UK tax system, helping to avoid unnecessary appeals and litigation, contributing to a positive customer experience.

What sort of people are we looking for?

Clear thinkers who can apply law and policy precisely

Strong, effective communicators, both written and verbal

People who remain calm and confident under pressure to deliver quality decisions at pace

Those who enjoy analysing information and making fair decisions

Good collaborators, able to work with a range of stakeholders

People who value fairness, accountability, and impartiality

Curious minds who ask the right questions, challenge assumptions and are interested in the wider context in which they work (the bigger picture)

Individuals who thrive in structured, high-integrity environments and are adaptable

Review Officer (HO)

Role Summary:

The HO Review Officer is responsible for reviewing appealable decisions made by HMRC, ensuring they are legally and technically sound, and aligned with HMRC policy.

This involves applying legislation, case law, and internal procedures to resolve disputes and prevent unnecessary escalation to appeals or litigation.

Duties & Responsibilities may include:

Interpret and apply relevant legislation, case law, and HMRC policy to review decisions.

Conduct legal research and analyse data to support decision-making.

Communicate with customers via phone and written correspondence to understand their arguments.

Draft high-quality decision letters that clearly explain the rationale and legal basis for conclusions.

Senior Review Officer (SO)

Role Summary:

The Senior Review Officer undertakes impartial statutory reviews of complex and challenging disputes within HMRC.

This includes managing cross-tax decisions and emerging themes under tight deadlines.

The role requires interpreting complex legislation, engaging in detailed discussions with agents and senior HMRC staff, and ensuring that only appropriate disputes escalate to appeal or litigation.

Duties & Responsibilities may include:

Conduct impartial statutory reviews of complex disputes.

Interpret and apply complex legislation and HMRC policy.

Provide high-quality technical advice and feedback to decision-making teams.

Liaise with customers to understand their arguments.

Draft comprehensive decision letters outlining issues, recommendations, and legal basis.

Lead Review Officer (G7)

Role Summary:

A G7 Lead Review Officer is a highly trained tax professional responsible for conducting impartial statutory reviews of the most complex and challenging tax disputes.

These may involve cross-tax decisions or emerging themes. The role requires interpreting complex legislation, engaging in persuasive discussions with stakeholders, and applying expert knowledge to reach fair and legally sound conclusions.

The officer ensures that only appropriate disputes escalate to appeal or litigation, safeguarding both customer rights and HMRC’s reputation

Review Technical Consultant (SO)

Role Summary:

The Review Technical Consultant is a tax specialist responsible for countersigning statutory reviews and occasionally undertaking reviews.

The role involves delivering high-quality technical advice and support to Review Officers, leading and coaching to build capability, and ensuring decisions are legally and technically sound.

The consultant also monitors legislation and policy, identifies risks and opportunities, and supports the development of new products and processes.

Duties & Responsibilities may include:

Provide a high-quality countersigning service ensuring decisions are legally and technically correct.

Support large and complex cases, ensuring decisions align with HMRC policy and the Litigation & Settlement Strategy (LSS).

Occasionally undertake statutory reviews as part of the wider team.

Deliver technical advice on legislation and LSS to Review Officers and operational colleagues.

Review Technical Lead (G7)

Role Summary:

The Review Technical Lead (G7) is a senior leadership role within the Reviews Technical function, responsible for leading a team of Review Technical Consultants.

The role provides strategic oversight, expert technical direction, and authoritative decision-making on complex and high-risk statutory reviews.

The postholder plays a pivotal role in shaping technical strategy, driving continuous improvement, and ensuring alignment with HMRC’s legal, policy, and operational standards.

Duties & Responsibilities may include

Providing strategic leadership and oversight of statutory review quality and accuracy

Delivering authoritative technical guidance across complex and high-risk enquiries.

Driving capability development and technical excellence within the review team.

Ensuring compliance with HMRC policy, legal frameworks, and professional standards.

Reviews Team Manager (SO)

Role Summary:

The SO Reviews Team Manager is responsible for managing the day-to-day operations of a team, which may include Higher Officer (HO) Review Officers who conduct impartial statutory reviews within HMRC.

The role involves providing leadership, support, and guidance, prioritising team wellbeing and development, and ensuring effective performance and capability.

The manager plays a key role in fostering inclusion, collaboration, and continuous improvement, while aligning with Civil Service values and strategic objectives.

Duties & Responsibilities may include:

Oversee daily team operations and ensure delivery against key targets.

Triaging and allocating review cases based on complexity and team expertise.

Monitor team performance and case progress using tools like Power BI.

Reviews Team Manager (G7)

Role Summary:

The G7 Reviews Team Manager operates at a senior management level, providing strategic leadership and oversight to a team of tax professionals, including Review Officers.

This role is pivotal in shaping team culture, driving performance, and ensuring alignment with organisational objectives.

The manager fosters an inclusive and respectful environment, champions wellbeing and professional development, and ensures the team delivers high-quality outcomes through effective governance and collaboration with senior stakeholders.

Duties & Responsibilities may include:

Provide strategic direction and oversight for team operations.

Lead workforce planning and resource allocation to meet evolving priorities.

Oversee performance frameworks and ensure delivery against KPIs.

Ensure robust induction, probation, and training processes are in place.

Business Unit Head/Review Manager (G6)

Role Summary:

The G6 Review Manager / Business Unit Head is a pivotal executive leadership role within HMRC Legal, charged with shaping the strategic direction, operational excellence, and professional capability of the organisation.

Operating at the highest levels of influence, this role demands a visionary leader with deep technical acumen, exceptional people leadership, and the ability to navigate complex, high-profile legal landscapes.

As a core member of the Senior Leadership Team, the postholder holds shared accountability for corporate governance, strategic planning, and transformational change, driving forward HMRC’s legal and operational priorities with authority and integrity.

Advisory and Forensic Accountants

“Our Advisory and Forensic Accountants are recruited from large and small accountancy firms, from public and private sector whether a finance director or in an audit or forensic role in practice.

The depth of expertise in financial reporting, forensic and commercial matters is world class. Together we support HMRC’s mission to fund essential public services.”.

Why choose a career in Advisory & Forensic Accountancy?

What is Advisory & Forensic Accountancy (AFA) profession?

AFAs provide accountancy and commercial expertise to over 30,000 tax specialists and case workers in HMRC working on large and small businesses, policy development, and as experts in tax Tribunals (advisory) and Courts (forensic).

Our purpose is to provide robust and high-quality accountancy and commercial advice.

We work with external accountancy bodies such as the ICAEW, the UK Endorsement Board and the FRC; and with the technical partners of the Big 7 audit firms.

We build capability through formal and informal learning programmes for our fellow accountants and tax specialists.

What sort of people are we looking for?

We are looking for confident and competent leaders. People who have good financial reporting and/or forensic analytical skills. People who are self-motivated but who can also work well with others.

People who are flexible and able to adapt and respond to change. People with emotional intelligence and resilience.

Strong communicators who are confident in presenting and discussing accountancy.

People able to make sound, evidence-based decisions, and who can problem-solve and innovate under pressure and ambiguity.

Senior Officer Forensic Accountant

Role Summary:

A qualified accountant, providing specialist independent accountancy support to expert forensic accountants (G7 and G6 level).

The role involves working with other qualified accountants to deliver objective, independent and professional advice for Courts and Tribunals on HMRC fraud investigations.

The role also requires building team and directorate capability including delivering training to colleagues, caseworkers and stakeholders, and helping to create and embed an environment of continuous improvement.

Grade 7 Forensic Accountant

Role Summary:

A qualified accountant providing specialist independent, expert accountancy evidence and advice for Courts and Tribunals.

The role involves leading assignments, working with other qualified accountants to deliver objective, independent and professional advice for Courts and Tribunals on HMRC fraud investigations.

The role also requires building team and directorate capability including providing advice, coaching and mentoring, and helping to drive change and innovation.

Grade 6 Forensic Accountant

Role Summary:

A qualified accountant providing senior leadership and independent, expert accountancy evidence and advice for Courts and Tribunals, on the most difficult and complex cases.

The role involves leading on the most contentious and complex assignments and acting as a focal point for specialist knowledge and expertise, to delivery high quality expert witness reports for HMRC fraud investigations.

The role also requires strengthening capability, performance and professionalism across the team and organisation, including direction setting and decision making as a senior leader.

Grade 7 Advisory Accountant

Role Summary:

A qualified accountant providing specialist objective advice on technical and strategic issues in specific cases and wider projects.

The role involves providing accountancy support, advice, guidance and direction to HMRC colleagues, which may include advice on policy and litigation issues.

The role also requires building team and directorate capability including providing advice, coaching and mentoring, and helping to drive change and innovation.

Grade 6 Advisory Accountant

Role Summary:

A qualified accountant providing senior leadership and specialist objective advice on technical and strategic issues in specific cases and wider projects

The role involves leading on the most contentious and complex issues and risks and acting as a focal point for specialist knowledge and expertise, ensuring the delivery of high quality, timely, technical advice.

The role also requires strengthening capability, performance and professionalism across the team and organisation, including direction setting and decision making as a senior leader.

Grade 6 Accountancy Manager

Role Summary:

A senior leadership role, responsible for strategic oversight, operational delivery, and line management of qualified accountants.

As a qualified accountant, the role involves shaping the strategic direction and future of accountancy as well as tactical, technical and strategic support and leadership for complex and often high-risk, high-profile cases and projects.

It requires fostering inclusive, high-performing teams, managing risk and governance, and contributing to national and regional strategic goals.

Assistant Director (G6)

Role Summary:

A key, fast-paced role in a complex environment, encompassing both strategic leadership and line management activities.

A qualified accountant and pivotal member of the Senior Leadership Team, responsible for delivering the Accountancy Profession’s strategy, with line management responsibility of Accountancy Managers and other accountants at G6.

The role shares corporate responsibility for operational delivery, continuous improvement, strategic oversight and business planning, influencing the future direction of the AFAs.

Deputy Director (SCS1)

Role Summary:

The Commissioners’ Advisory Accountant (CAA) is the Head of Profession and is the final arbiter on technical accountancy matters.

A qualified accountant, the CAA provides strategic leadership, authoritative technical direction, and professional oversight across the entire AFA profession. The role includes direct engagement with ministers, senior officials and external regulatory bodies, and in shaping tax legislation, policy and litigation strategy.

The Accountancy Technical Lead (ATL) is responsible for ensuring accounting technical consistency, acting as a point of escalation and liaising with the CAA, where necessary. A qualified accountant, the ATL is responsible for horizon-scanning for emerging risks and contributing to HMRC’s compliance work on new, novel or persistent risk areas.

Valuation

Shares and Assets Valuation provides specialist valuation services that support compliance work across HMRC.

The role of a valuer involves demonstrating business valuation expertise to a high level, negotiating effectively with customers or their appointed valuation experts, possibly defending your opinions at tribunal.

Why choose a career in Valuation?

What is Valuation?

Valuation is more of an art than a science but includes elements of both. It is about evidence-based analysis, building knowledge and experience to allow you to make subjective decisions and form opinions.

What sort of people are we looking for?

We invest in our people providing opportunities to develop skills specific to this area, so in return look for people who are prepared to commit to this distinct standalone work area.

We want individuals who have the ability to negotiate successful outcomes through engaging, influencing and collaborating with various stakeholders.

You will be expected to have a strong capacity for personal development and be willing to collaborate and build relationships with key stakeholders to meet business objectives.

Higher Officer Valuer (Share Valuer)

Role Summary:

A Higher Officer Valuer operates within the Valuation Job Family at HMRC, working under the guidance of a Grade 7 leader.

The role involves independently managing a caseload of high-value and complex valuations, contributing to HMRC’s shadow yield, and supporting the development of junior valuers.

The position requires collaboration across departments and with external stakeholders, with a strong emphasis on technical expertise, compliance, and continuous improvement.

Senior Officer Valuer (Share Valuer)

Role Summary:

The Senior Officer Valuer is a key technical leader within HMRC’s valuation function, responsible for managing complex and high-value valuation cases with a high degree of autonomy.

This role not only delivers expert valuation work but also plays a pivotal role in mentoring, quality assurance, and shaping operational practices.

Senior Officers are trusted advisors within their teams, often leading on technically challenging cases and supporting strategic initiatives.

They are expected to work towards Associate Membership of the Royal Institution of Chartered Surveyors (AssocRICS), if not already attained.

Valuer/Manager (G7)

Role Summary:

The Grade 7 Valuer/Manager is a senior leader within HMRC’s valuation function, responsible for overseeing the most complex, high-value, and sensitive valuation cases.

This role combines expert-level technical valuation work with strategic leadership, team development, and cross-departmental collaboration.

Grade 7s are pivotal in shaping valuation policy, defending HMRC’s position in legal settings, and driving continuous improvement across the directorate.

They are expected to hold or be working towards full RICS membership (MRICS), reflecting their professional standing and authority.

Assistant Director (G6)

Role Summary:

The Grade 6 Assistant Director is the highest leadership role within HMRC’s Shares and Assets Valuation (SAV) function.

As a senior executive and member of the AR&V Senior Management Team, this role is responsible for setting strategic direction, leading national initiatives, and ensuring the highest standards of valuation practice across the department.

The Assistant Director combines deep technical expertise with visionary leadership, overseeing complex litigation, shaping policy, and driving organisational transformation.

This role is instrumental in influencing HMRC’s compliance strategy and external reputation and is expected to hold or be working towards full RICS membership (MRICS).

Customs

In HMRC working in Customs involves developing strategies and processes to help customers import and export goods internationally, facilitating UK trade ambitions.

In varied Customs roles across our Compliance, Customer Service and Policy teams you will use customer insight and collaboration with HMRC and other government departmental partners to develop new policies and critical IT systems, manage trader issues and tackle compliance.

Why choose a career in Customs?

What is Customs?

HMRC is the UK’s Customs Authority, this means we are responsible for managing customs policy and processes, including IT to support goods movements, trader issues while moving goods and compliance at both prior to and after goods are moved. HMRC works in close partnership with but works in partnership with Department for Business and Trade – to set the tariffs and support international trade by UK industry, HM Treasury - on the fiscal implications and Home Office – Border Force – on compliance at the border.

While customs is about raising revenue, it is also a key means of implementing government policy. Customs duties are applied to goods being imported, duties are a way that countries preserve and protect domestic markets and suppliers. Goods moving internationally need Customs declarations to track what goods are moved and where and Safety & Security declarations to protect from imports of goods which may cause harm.

What sort of people are we looking for?

In Customs, we want people willing to learn who value public service and customer care who are able to explain things clearly and professionally whether to colleagues, customers or senior leaders.

Working within a team, we need you to collaborate well with others, feel comfortable with change, resilient when under pressure and contribute to shared goals.

Working with data, we want people who are curious, analytical, and enjoy solving problems making decisions based on the evidence.

Customs Officer Assistant

Role Summary:

The Customs Officer Assistant provides essential administrative and operational support within customs teams.

This role involves processing routine casework, maintaining accurate records, and supporting compliance activities.

It is an entry-level position within HMRC’s compliance and enforcement functions, requiring attention to detail, effective communication, and a willingness to learn.

Customs Officer

Role Summary:

The Customs Officer plays a key role in supporting operational delivery and ensuring compliance with UK customs laws.

Officers at this level conduct reviews, gather and analyse data, engage with customers and stakeholders, and contribute to resolving compliance issues.

They work with a degree of independence, applying judgment and analytical skills, and may support senior officers or manage discrete areas of work.

Customs Officer Manager

Role Summary:

The Customs Officer Manager is responsible for leading a defined area of operational or compliance work, managing teams or acting as a subject matter expert.

They are accountable for complex casework, decision-making, and contributing to strategic planning.

This role involves independent engagement with stakeholders, mentoring junior staff, and driving continuous improvement within their area of responsibility.

Customs Senior Officer

Role Summary:

The Senior Customs Officer leads complex operational and policy workstreams, manages high-risk compliance cases, and plays a pivotal role in setting strategic direction within their area.

They are responsible for leading teams, developing junior staff, and ensuring delivery aligns with national priorities and legal frameworks.

Our senior officers act with a high degree of autonomy and represent their teams across HMRC and with external stakeholders.

Customs Lead (G7)

Role Summary:

The Customs Lead (G7) is a senior leader responsible for setting strategic direction, leading significant areas of customs operations or policy, and ensuring alignment with HMRC’s compliance and transformation objectives.

G7’s act with high autonomy, provide visible leadership, and influence decision-making across HMRC, other government departments, and international partners.

They are accountable for complex decision-making, stakeholder engagement, and the development of their teams and policy areas.

Head of Customs (G6)

Role Summary:

The Head of Customs is a senior strategic leader responsible for overseeing the most significant and complex areas of customs operations, policy, or compliance within HMRC.

This role involves setting strategic direction, leading large or high-profile teams, and ensuring alignment with departmental and cross-government priorities.

G6’s act with high autonomy, influence national and international customs policy, and represent HMRC at the highest levels.

Tax Policy

Role profiles and further material pending

CCG Audit

Working in Audit provides the opportunity to deliver independent, objective assurance of external customer tax-related governance and processes, sharing your insight and expertise to help identify irregularities and prevent non-compliant behaviour.

Why choose a career in Audit?

What is Audit?

Audit provides objective assurance of external customers’ systems and data.

Audit supports HMRC compliance activity by examining data processing and reporting within sophisticated business systems, and by assessing the credibility, integrity and reliability of that data (this includes but is not limited to financial data). This information helps Civil Compliance colleagues to make fair and lawful decisions, assuring the principle of “right tax at the right time”.

What sort of people are we looking for?

We’re looking for individuals who are curious and adaptable, who will thrive in an area of work where change is fast paced. People who enjoy the challenge of finding innovative solutions to address new problems.

People who have a good level of computer literacy, who can confidently handle unfamiliar software and have an interest in solving IT issues.

People who can think critically, considering a range of information to make logical conclusions. People who can explain complicated, technical information, breaking it down clearly for a non-technical audience.

Audit and Analysis Overview

You provide independent, objective assurance of external customer tax-related governance, systems and processes to add value to HMRC compliance activities. Visiting customers is likely to be part of your work.

Auditor - Officer

Role Summary:

At this level you will objectively assure the processes and data extracted from business systems of external customers. You will analyse and evaluate datasets and basic accounting systems, performing audit tests using approved tools. You will work on your own cases and may support Auditor Higher Officers with in-depth analysis of more complex systems and data.

You will be developing your audit expertise, building an understanding of how businesses work across different tax regimes.

Duties & Responsibilities may include:

Visiting taxpayer premises when required, effectively and appropriately acting as an Authorised Person under Section 114.

Facilitating the safe and secure collection, transfer, analysis and evaluation of data.

Interviewing customers and their representatives virtually and/or face-to-face.

Identifying and documenting systems and audit trails, including details of the different software used by the customer.

Auditor – Higher Officer

Role Summary:

At this level you will lead on in-depth analysis, interrogation and evaluation of datasets and sophisticated accounting systems of external customers, highlighting any risks to data credibility to enable compliance colleagues to identify and address irregularities and non-compliant behaviour. You will mentor and coach Auditor Officers and trainees with the more complex and technical aspects of their role.

You will actively contribute to the delivery of business and compliance plans, supporting strategic risk-driven work from a cross-tax perspective.

Duties & Responsibilities may include:

Providing audit support and advice to compliance colleagues, interrogating data to uncover error, provide evidence of avoidance or evasion, or assurance of compliance.

Maintaining an audit trail and creating reports documenting work done, findings, conclusions and recommendations.

Collecting, transferring, analysing and evaluating customer data using approved digital tools and methods.

Auditor – Senior Officer

Role Summary:

At this level you will deliver strategic cross-tax systems and data audits for complex customers through a collaborative compliance approach.

You will lead and direct complex audit cases, presenting trends, outliers and anomalies in data to enable compliance colleagues to identify and address irregularities and non-compliant behaviour.

You will collaborate with colleagues from diverse business areas to identify, manage and mitigate inherent risks within customers’ systems and processes.

You will be a leader and role model, working, coaching and mentoring at scale, collaborating with senior colleagues to build and maintain the highest professional and technical standards within the team.

You will be increasing your audit expertise, with a deep understanding of governance and risk management concepts, including how to apply these across multiple organisational structures and complex cases.

Auditor – Grade 7

Role Summary:

At this level you will be a technical consultant and leader shaping, driving and delivering audit strategy and leading the most complex, challenging or high-profile audit cases.

You will champion and role-model audit expectations and standards, collaborating with peers across the audit community to support delivery of business and compliance plans, meeting evolving technology requirements.

You will be a senior technical expert providing advice, coaching and mentoring, building capability across the region/directorate, applying horizon scanning and strategic thinking to recognise and meet future capability needs.

You will encourage a culture of collaboration and problem-solving across the audit community, working closely with senior leaders and the wider audit community to resolve cross-functional challenges and drive a joined-up approach to audit.

Audit Management Overview

You lead and manage audit professionals, including trainees. You may be responsible for people management, work management, learning and development, (routeway) assessment and assurance.

Audit Manager – Senior Officer

Role Summary:

At this level you will oversee the day-to-day operations of your team (which may include managers at HO grade and below). You will work collaboratively with the wider leadership community to deliver joined up outcomes that benefit your directorate as a whole.

You will champion inclusion, creating a culture of respect and trust. You will build capability and engage with your team as a visible and active leader.

You will support HO/O Managers within your team, acting as a sounding board on difficult management issues. You will manage change, working as part of a dynamic leadership team to help others respond to change and uncertainty, being forward looking and developing your team to meet future needs.

You will collaborate with other managers to plan workflow across the section to meet challenging deadlines, identify efficiencies and deliver business objectives.

You will be accountable for your team’s business results, measuring performance and conducting risk-based management assurance.

Audit Manager – Grade 7

Role Summary:

At this level you will be a Business Unit Head (BUH) or Senior Lead, building capable, confident operational units to deliver HMRC’s strategic objectives. This role encompasses both strategic leadership and line management of staff (including audit managers).

You will hold accountability for the performance of your team and delivery of key targets and operational results in a fast-paced and highly technical environment.

You will influence the future direction of compliance in HMRC, seeking opinions on policy and plans to provide an operational view to policy considerations. You will develop your team to meet future needs, delivering an innovative vision, a more flexible structure and a customer-centric approach.

You will act as a mentor and sounding board for your team and other managers, capitalising on leadership strengths to motivate and encourage development and professionalism from all teams.

You will measure performance, communicate purpose and champion inclusion and innovation. You will lead colleagues through operational restructure and transition, acting professionally and with integrity in times of uncertainty.

Audit Manager – Grade 6

Role Summary:

At this level you will be an integral member of the Senior Leadership Team, sharing corporate responsibility for operational delivery, continuous improvement, strategic oversight and business planning. You will build high-performing operational units, leading and managing a team of auditors. This role may also incorporate peer management of G6 auditors/managers.

You will develop and implement the correct frameworks to enable your team to operate effectively, delivering an innovative vision, a more flexible structure, and a customer-centric approach. You will provide your team with tactical, technical and strategic support and leadership for some of the most complex, high risk and often high-profile cases or projects in HMRC. You will hold accountability for effective risk management and corporate governance of your region or function, influencing the strategic direction of compliance in HMRC.

You will build a positive and inclusive environment for colleague engagement and continuous improvement, motivating others to drive change that adds real value. You will use a coaching and empowering leadership style to develop your people, creating a culture where we can retain, support and develop talent across the organisation.

Technical Support, Strategy and Coordination Overview

Using your professional knowledge, you build expertise across the audit function. You ensure that strategic frameworks, tools, policies and products are in place to support delivery of audit activities. You may represent audit across CCG and HMRC, sharing operational insights and expertise.

Audit Technical Coordinator – Senior Officer

Role Summary:

At this level you will use your audit expertise and insight to support strategic planning, policy development and audit professionalism. You will support senior leaders to achieve operational objectives, ensuring audit activity is technically robust, customer focused and aligned to HMRC and directorate priorities.

You will champion a joined-up approach to project planning, engaging with stakeholders across HMRC to design and deliver complex, wider scoped programmes and projects that support the delivery of business and compliance plans.

You will participate in initiatives to develop the operating model for all customers and improve ways of working, identifying and scoping ideas to improve productivity and performance.

As a trusted technical lead and role model, you will provide clear advice and direction to Auditors, Caseworkers and Senior Leaders. You will represent audit at governance and leadership forums to provide a practical operational viewpoint in policy discussions.

You will build capability across the team and audit community, embedding best practice and strengthening audit standards through quality assurance, targeted learning and coaching.

Audit Technical Coordinator – Grade 7

Role Summary:

At this level you will be a senior technical consultant and leader within audit, shaping strategy to ensure audit work supports delivery of compliance priorities and HMRC strategic aims. You will apply deep professional knowledge to ensure that robust frameworks, tools, policies and approaches are in place to enable high quality audit delivery.

You will lead complex and wider-scoped projects and portfolios, providing technical and strategic advice and direction. You will support and challenge Deputy Directors to deliver operational objectives and customer satisfaction, acting as a senior stakeholder in initiatives to develop the operating model. You will provide a practical, operational viewpoint to policy discussions and represent audit in technical forums and HMRC-wide governance panels, presenting at meetings and leading discussions as required.

You will drive collaboration across local and national teams, case consultants and other stakeholders to ensure HMRC has a consistent approach to audit and data analysis. You will champion audit capability and professional standards, embedding a culture of innovation, empowerment and trust.

Government Finance Function Tax Roles

Tax (Government Finance Function)

“Working in tax as part of the Government Finance Function offers a unique opportunity to shape, influence and deliver tax services at the heart of government.

You may work as part of the Tax Centre of Excellence which is a central resource for government which provides an expert tax advice service which drives tax compliance, efficiency and consistency across government.

Or you could choose a career in a departmental tax team, assuring statutory declarations, providing tax advice to ensure tax is considered at an early stage, supporting understanding and provide advice on best practice.”

A tax career in the Government Finance Function

There are many opportunities available for a tax career in the Government Finance Function (GFF), either as part of a government tax team or within the Tax Centre of Excellence (Tax CoE).

Working as part of a government tax team, you’ll provide expert, professional tax advice and services to your organisation. Your responsibilities will include ensuring the timely and accurate completion of statutory tax returns, identifying key tax risks and deliver actions to address, mitigate and manage them, and build tax knowledge and capability while promoting best practice.

The Tax CoE is a central government resource established to deliver tax services across government. Our vision is to build an expert tax professional community and provide specialist support that drives tax compliance, efficiency, and consistency across government. We do this by giving expert timely advice, delivering regular upskilling events and publishing guidance on our Tax CoE website. We develop and share best practice and regularly engage the sector, including key stakeholders such as government tax teams, HMRC, HM Treasury and the Finance HR and Commercial communities, to understand and lead on supporting cross sector tax compliance.

Why choose a tax career in the Government Finance Function?

What sort of people are we looking for?

People who apply for roles in tax within a government tax team or the Tax Centre of Excellence (Tax CoE), are typically those with a background or interest in tax, finance, or accounting.

They are analytical thinkers who enjoy working with data and solving complex problems.

These roles attract individuals who are confident communicators, capable of explaining technical issues clearly and engaging with a wide range of stakeholders.

Applicants often have leadership potential or experience and are motivated by opportunities to improve processes and drive change.

We want people who value continuous learning, are committed to professional development, and are keen to contribute to public sector financial strategy and compliance.

Strategic thinking, collaboration, and a proactive mindset are key traits that help candidates thrive in these roles.

Tax Officer

Role Summary

As a Tax Officer (Executive Officer grade), you will support the delivery of statutory returns, including data maintenance and reviews. You will also respond to queries and assist team members with more complex enquiries and contract reviews. In carrying out this role, you will also be expected to build and maintain effective stakeholder relationships.

Tax Advisor

Role Summary

As a Tax Advisor (Higher Executive Officer grade), you will provide specialist support across a range of tax matters, including assurance activities, statutory returns, contract reviews and the provision of tax advice.

You will work closely with stakeholders, support upskilling through guidance and training, and help to drive forward best practice and continuous improvements in tax processes.

Tax Manager

Role Summary

As a Tax Manager (Senior Executive Officer grade), you will lead and co-ordinate work on tax-related projects within your own team and across wider stakeholder groups. You will also lead on a range of tax activities, including the submissions of accurate and timely statutory returns, the identification and mitigation of tax risks, the development of guidance and upskilling support, and the provision of advice on complex tax queries and contract reviews.

You will engage proactively with stakeholders to build strong, constructive relationships and drive an effective tax strategy. This includes identifying opportunities and implementing change to improve processes.

Tax Lead

Role Summary

As a Tax Lead (Grade 7) you will be responsible for leading a team of tax professionals, delivering expert tax advice and services and acting as the primary lead on tax-related projects with stakeholders including those across government. You will build strong relationships and drive an effective tax strategy, manage risk, and oversee tax compliance and assurance. You also hold responsibility for the submission and approval of statutory returns.

As a champion for change, you will deliver continuous improvement and contribute to wider transformation initiatives. A key aspect of the role is establishing and maintaining effective working relationships with a diverse range of stakeholders across your organisation and across government, including the wider finance function, and other professions and business areas.

Head of Tax

Role Summary

As Head of Tax (Grade 6) you will provide strategic leadership and management of tax professionals, ensuring the high-quality delivery of tax services through effective prioritisation, continuous improvements, resource deployment, and delivery through others. You will balance organisational requirements with wider cross-government tax objectives and needs.

You will oversee the organisation’s tax management and corporate tax services, ensuring that the right tax is paid at the right time and that tax risks are identified, assessed, and managed appropriately. Having a wider strategic cross government role, you will shape and influence cross-government tax advisory services, strengthen tax capability, and help to build a strong tax community across government.

With a deep understanding of both your own organisation and the wider government tax landscape, you will play a strategic role in developing and maintaining strong partnerships, managing tax risks, and promoting tax compliance.

Tax Centre of Excellence Deputy Director

Role Summary

As the Tax Centre of Excellence (Tax CoE Deputy Director (Senior Civil Servant - SCS1) you are the senior leader responsible for all tax matters in your organisation, and you hold overall accountability for the Tax CoE effective delivery of tax advice and services across government. You will provide strategic leadership of people, finances, and resources, ensuring delivery is aligned to a clear vision that supports the needs and priorities of government finance.

You will work collaboratively with senior leaders across government, building strategic partnerships with key stakeholders such as HMRC, HM Treasury and the Government Finance Function. You will ensure a proactive approach to tax risk, deploying tax capability and resources effectively and efficiently to support government in meeting its tax obligations.

You will lead continuous improvement and transformation in tax, ensuring approaches remain future-focused and innovative, and provide clear leadership and direction on all tax-related matters.

Government Finance Function Case Studies

My Civil Service Career Journey

Leann, Grade 7 Tax Lead, Tax Centre of Excellence

I joined the Civil Service in 2001 as an Administrative Officer at DWP, encouraged by a Jobcentre adviser who believed in me. Over 14 years, I progressed to Executive Officer and discovered a passion for compliance, legislation, and stakeholder engagement.

In 2014, I moved to HMRC as a Large Business Employers Duties Tax Specialist, completing the Employer Duties training pathway and achieving my AAT Level 4 Tax Professional Qualification. Seven years later, I joined the Department for Transport as a Tax Compliance Manager, gaining expertise in VAT compliance and broadening my understanding and practical experience of tax working in the tax function of a government department.

Today, I’m proud to work at the Tax Centre of Excellence in a role that inspires me as I deliver tax advice and services across government. My journey has been shaped by incredible mentors and the opportunities the Civil Service offers. One conversation in 2001 changed my life and every promotion reminds me of the impact we can have on others.

My Civil Service Career Journey

Shannon, SEO Tax Manager, DWP – Tax Team

I started my journey with the Civil Service in 2019 when I accepted an EO Compliance Caseworker role with HMRC, in the Individuals and Small Business Compliance area. Here, I developed and became a HEO Compliance Caseworker. Prior to joining HMRC, I thought I had a good understanding of what tax was. I quickly learned that there was much more than income tax and National Insurance Contributions!

After working on various projects, I joined the Tax Centre of Excellence (Tax CoE) and moved to DWP in 2022 as a SEO Tax Advisor. Working in a large business was a stark difference to assessing individuals’ tax returns and I learnt a lot about the finance function. After being in my role for a year, I decided to undertake a Level 7 finance qualification. This was an opportunity that had not been available to me in my other roles, and I am currently studying for CIMA.

One of the things that I like the most about working in the Tax CoE is that everyone is very knowledgeable about what they do.

My Civil Service Career Journey

Paul Campbell, SEO Tax Manager, Ministry of Justice- Tax Team

I began my Civil Service career in 2015 as a Caseworker in HM Revenue & Customs. I started as an Executive Officer in Counter-Avoidance, tackling mass-marketed tax avoidance schemes, which looked to exploit loopholes in Capital Gains Tax legislation; this was followed by a sideways move into the team focusing on Income Tax schemes.

In 2016, I joined the Public Bodies Group as a HEO Tax Specialist, working on VAT compliance. This included desk-based intervention, on-premises visits, and the design and implementation of a one-to-many compliance project.

In 2019, I moved sideways into a Policy Advisor role within the Tax Professionalism and Assurance Team. This role was focused on delivering the long-term vision for the Tax Profession and included work to differentiate EO and HEO roles and redesigning the Tax Professional Career Framework for HMRC.

In 2021, I joined the Ministry of Justice (MoJ) as a SEO Tax Specialist, working primarily on VAT. This included improving the VAT return process, increasing the standard of compliance within business areas, and supporting the design of the new ERP system. I have also delivered cross-government tax training and departmental specific advice as part of the Tax Centre of Excellence. The MoJ also supported me to gain my ACCA Chartered Accountancy Qualification.

I have been very fortunate to experience a real breadth of opportunities within the Civil Service. I particularly enjoy applying the complexities of legislation, guidance and caselaw to real-life issues, supporting and advising colleagues across the department, and wider government, helping to deliver for the public.

Any enquiries regarding this publication should be sent to: governmenttaxprofession@hmrc.gov.uk