Transparency data

Coronavirus (COVID-19) – SLC COVID-19 risk assessment

Published 4 June 2020

© Crown copyright 2020

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This publication is available at https://www.gov.uk/government/publications/coronavirus-covid-19-slc-covid-19-risk-assessment/coronavirus-covid-19-slc-covid-19-risk-assessment

SLC is a non-departmental public body and company and therefore complies with information and guidance provided by the UK Government and Devolved Administrations. Our focus throughout the pandemic has been to ensure:

  • the safety of our staff
  • continuity of our core services to students, higher and further education providers and for customers in repayment
  • that we play our part in containing the spread of coronavirus

Throughout the pandemic the provision of core services has continued despite a temporary cessation of contact centres services between 23 March and 6 April, while we made changes to our operational model to enable our staff to work from home.

The majority of SLC staff (approximately 90%) are now enabled to work from home. These colleagues are supported by a small ‘Minimum Essential Team’ of critical core office-based workers whose roles are essential to the delivery of student finance services and cannot be delivered at home. We have undertaken a risk assessment to identify the actions required to protect and support our colleagues and the effectiveness of these is under continual review.

For those at home:

  • We are supplying technology and equipment to make home working sustainable
  • We have created SLC@Home which is a learning resource full of standards, tools and guidance to provide support for colleagues and their managers

For those in the office:

  • All sites have increased signage reminding colleagues of their responsibilities during the pandemic
  • We have increased the availability of hand sanitising stations.
  • There is more frequent deep cleaning
  • Layout has been reconfigured to support social distancing with adherence monitored
  • We have a capacity cap for each site which is closely supervised

We have shared our coronavirus risk assessment and associated actions with the PCS Union. For further information please contact estates@slc.co.uk.

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