Guidance

Collective management organisations in the UK: complaints procedures

Complaints procedures for collective management organisations.

Documents

Collective management organisations (CMOs) in the UK: complaints procedures

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email information@ipo.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

If you have a complaint regarding a collective management organisation (CMO) that involves your relationship with them (i.e. as a member, right holder or user) you may find the easiest way to deal with the issue is to use the CMO’s complaints procedure.

Published 11 April 2016