Coal Authority Customer Standards

The Coal Authority's customer standards sets out the service we're committed to provide to our customers.



The Coal Authority is constantly looking at ways to improve customer services and their customer standards sets out the level of service a customer can expect.

Published 7 October 2019
Last updated 1 June 2021 + show all updates
  1. Removed information relating to temporary extended response times

  2. Updated temporary extended response times

  3. First published.