Sidonie Kingsmill joined HM Courts & Tribunals Service in September 2015.
Sidonie has a wealth of experience in using customer insight and user-led service design to change organisations and make services better for users. Prior to joining HMCTS she was Group Brands Director at Tesco, and has also worked for companies such as Procter & Gamble and Metro International Newspapers.
The Customer Director is responsible for enabling HMCTS to become a customer-led organisation. By understanding the needs of citizens, and the impact a case may have on their lives, HMCTS will be better placed to help people to participate in justice services with confidence.