The Director General Customer Strategy and Tax Design has overall responsibility for a group of teams who use customer insight to design better tax strategy, assurance, policies, products and processes that:
- meet customer needs
- make it easier for them to get things right
- reduce the risk of honest mistakes and opportunities to dodge tax
The Director General will also advise ministers on UK tax policy, and work internationally to improve the global tax framework, while producing the strategy for all of HMRC’s core functions, not just its tax operation.