Before joining HMRC, Ruth was Work Services Director and Deputy Chief Operating Officer at the Department for Work and Pensions (DWP). She was previously Chief Operating Officer in Jobcentre Plus. She has spent two spells in the private sector on secondment, most recently in PC World in 2005 to 2006. Ruth is Head of Profession for Operational Delivery in Government.
Director General Customer Service
The Director General Customer Service has overall responsibility for policy and service delivery for individual customers (including employees and pensioners), and for PAYE, Self Assessment, National Insurance and other taxes including Inheritance Tax and Capital Gains Tax.