Ruth Owen


Before joining HMRC, Ruth was Work Services Director and Deputy Chief Operating Officer at the Department for Work and Pensions (DWP). She was previously Chief Operating Officer in Jobcentre Plus. She has spent two spells in the private sector on secondment, most recently in PC World in 2005 to 2006. Ruth is Head of Profession for Operational Delivery in Government.

Previous roles in government

  1. Director General Customer Services

    • 2016 to 2017
  2. Director General Personal Tax

    • 2012 to 2016


  1. Building our Future: transforming how HMRC serves the UK
  2. Improving and modernising our service to customers