Executive Director, Repayments and Customer Compliance

Bernice McNaught

Biography

Bernice became Executive Director for Repayments and Customer Compliance in March 2018. She joined the Student Loans Company (SLC) in February 2016 as Director of Change and Programme Management. Previously, Bernice was a management consultant working in the private sector delivering technology based transformations.

Executive Director, Repayments and Customer Compliance

The Executive Director, Repayments and Customer Compliance is responsible for delivering a repayments service for our 5.5 million customers. The Directorate manages the student loan book as well as ensuring that the Student Loans Company has an effective customer compliance and debt recovery capability. In addition, the role also has responsibility for SLC’s Change Function which includes the organisation’s Evolve transformation programme.

Student Loans Company