We want to help you resolve your complaint as quickly as possible.
UKGI Complaints procedure
The UKGI complaints procedure deals with complaints relating to your experience and interactions with UKGI and its staff.
Complaints relating to the conduct of staff and/or the decisions of bodies which we work with should be directed to the relevant body.
We take all complaints we receive very seriously. Complaints are recorded so that we can learn from them. We aim to resolve them informally whenever possible, but we will let you know who to get in touch with if you are still unhappy and want to take things further.
How to make a complaint
You can complain by writing to:
1 Victoria Street,
You can also email: firstname.lastname@example.org
You will need to explain what the problem is, what you’re looking for as a result, and whether this is an initial complaint or a follow-up to an earlier complaint. Any records of times and dates will also be useful. You will also need to give your full name and postal address.
Still not satisfied?
If you have gone through our complaints procedure and you are still not satisfied, then you can ask for the case to be referred to Mark Russell, UKGI’s Chief Executive Officer.
Should you remain dissatisfied, you can take the matter to the Parliamentary Commissioner for Administration - also known as the Ombudsman.
Complaints to the Ombudsman need to go through an MP. Your local Citizens’ Advice Bureau can give you the address of your MP. You can get more advice from the Ombudsman’s office at the following address:
Parliamentary Commissioner for Administration
Tel: 0345 015 4033 Fax: 020 7217 4160