Social media use

The Single Source Regulations Office’s social media policy and how we interact with our social media followers

Our channels

Our social media channels are:

We use these channels to comment on our policies and promote the work we do. We also use these channels to share stories, comments or opinions which we think will be of interest to our followers.

SSRO Twitter policy

The SSRO’s twitter channel @SingleSourceRO is managed on behalf of colleagues across the organisation.

We do not use automation tools eg RSS feeds to generate tweets.

We aim to tweet about our activities several times a week.

Tweets will include alerts about:

  • announcements;
  • press releases;
  • new content published on our website;
  • new content uploaded to other digital channels eg LinkedIn; and
  • invitations to consult and alerts when public consultations have launched or are about to close.


If you follow us on Twitter we may follow you back. Being followed by us does not imply endorsement of any kind.


We will update and monitor our Twitter account during office hours, Monday to Friday (9am to 5pm). Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

@replies and direct messages

We welcome feedback, ideas and engagement from all our followers, and endeavour to join the conversation where possible. However, we are not able to reply individually to all the messages we receive via Twitter. The SSRO reads all @replies and direct messages and ensures that any emerging themes or helpful suggestions are passed to the relevant colleagues in the organisation.

We cannot engage on issues of party politics or answer questions which break the rules of our general comments policy.

The usual ways of contacting us for official correspondence are detailed in the contact us section of our website.


The SSRO LinkedIn page is used to highlight news, job opportunities, articles and announcements from the SSRO. Comments posted and messages received on the LinkedIn page are views of individuals and do not represent the views of SSRO.


We post:

  • information on announcements; and
  • quotes and pictures from speeches, visits and events by our senior staff.

Moderation policy

The SSRO encourages and welcomes involvement and support from all its audiences on social media. In the interests of healthy social media communities the following moderation policy is in place: We will block or delete posts containing:

  • abusive, racist, sexist, homophobic or inflammatory comments;
  • comments we consider to be spam;
  • personal information, such as telephone numbers and address details;
  • posts that advertise commercial activity or ask for donations;
  • overtly political statements;
  • any unlawful use of imagery that violates copyright or breach of a license agreement;
  • any use of images that may be considered abusive, offensive, indecent or obscene; or
  • links to sites that may be considered abusive, offensive, indecent or obscene.

We will ban or block users who break these rules seriously or repeatedly.