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The Public Services Ombudsman for Wales can investigate complaints made by members of the public about public service providers in Wales.
The Public Services Ombudsman for Wales can investigate complaints made by members of the public who believe they have suffered hardship or injustice through maladministration or service failure on the part of public service providers in Wales. These include county and community councils, the National Health Service (including GPs and dentists), housing associations, and the Welsh Government including its sponsored bodies. The Ombudsman can consider complaints about privately arranged or funded social care and palliative care services.
The Ombudsman also investigates complaints that elected members of local authorities (councillors) have broken their Codes of Conduct, which set out the recognised principles of behaviour in public life.
Finally the Ombudsman sets standards for complaint handling by public bodies in Wales and works to support improvement and learning from complaints. This includes provision of complaints handling training and publication of complaints data.