Personal information charter

Our personal information charter contains the standards you can expect when we ask for, or hold, your personal information. It also covers what we ask of you, to help us keep information up to date.

OLEV data protection policy

The Department for Transport (DfT) is the ‘data controller’ for OLEV for the purposes of data protection law.

Privacy information notice

Why we are collecting personal data

The Department for Transport is the ‘controller’ for personal data processed as part of the Electric Vehicle Homecharge Scheme (EVHS), the Workplace Charging Scheme (WCS) and the plug-in vehicle grant schemes - the Plug-in Car Grant, the Plug-in Motorcycle Grant, the Plug-in Taxi Grant and the Plug-in Van Grant. We use the data to:

  • administer the schemes and provide a grant to those who are eligible
  • reduce the risk of fraudulent activity and ensure value for money when spending public funds
  • improve the efficiency and sustainability of the schemes

We carry out this processing in the exercise of our official authority as a government department.

How we will use the data

Administration of the schemes will be carried out by DVLA, who are an executive agency of the Department for Transport and part of the same controller.

Plug-in vehicle grants

For customers

For funding purposes, we will share with Transport for London some data of those vehicles benefitting from the plug-in taxi grant scheme to be licensed in London. We may share some data with third parties for research purposes. The data, which could include vehicle make and model and date of purchase, is unlikely to allow individuals to be identified. We may use the data to contact you to complete a survey or participate in research projects.

For vehicle dealers and manufacturers

We will use your data to contact you in relation to any updates or changes to the relevant scheme. Where necessary we will also contact you in relation to any orders you have created on the portal.


We may contact you (both successful and unsuccessful applicants) to collect feedback on the schemes and your experience as grant recipients.

We will share some data with distribution network operators and other third parties for research purposes and for the purpose of analysing the future impact of electric vehicles. This data, will include the date, full postal address of the installation location plus the make and model of chargepoint installed.

We will use data to contact you (installers) in relation to any updates or changes to the relevant scheme and to commission forecasts. Where necessary we will also contact you in relation to any grant claims.

We engage contractors to carry out audit checks and they will act only on our instructions and as necessary to perform these checks. The checks consist of technical visits to sampled installed chargepoints for safety checks and verification of grant claim documentation and accompanying evidence for quality assurance of the grant schemes. If an installed chargepoint is selected for such a check then the following data will be shared with the engaged contractors.

For installers

Proof of membership of the Electrical Association, public liability insurance, proof of training to install electric vehicle chargepoints; evidence of all relevant installer qualifications. Credit and fraudulent activity checks.

For installers and applicants

Customer experience. Data statements and records related to the schemes including receipts.


For EVHS installers and applicants

All documentation pertaining to the installation: application forms, signatures and declarations, and all supporting evidence including photographic evidence of the chargepoint’s serial number and the installation site relative to the designated private off-street parking.

For EVHS applicants

Customer contact details such as name of primary vehicle user, installation address, telephone number, email address; vehicle make and model; Vehicle Registration Number (VRN) or Vehicle Identification Number (VIN), and for vehicles on order, the identification number; evidence of vehicle keepership/ lease/ primary use (e.g. company vehicle) as appropriate; signatures; additional supporting evidence.  


For WCS installers and applicants

All documentation pertaining to the installation: paper and online applicant forms, signatures and declarations; paper and online redemption forms, signatures and declarations; all supporting evidence including photographs of the chargepoints.

For WCS applicants

Company contact details such as telephone number, email address, company address and evidence for VAT Number, Company House Number, HMRC Registration and Charity Commission; Evidence of State Aid Funding received in the past 3 years.

How long we keep your data for

We will store your personal data and information related to the grant claim (including documentation sent during the installer authorisation process) for the whole period of the relevant grant scheme and for a period of 3 financial years after the scheme ends.

Bank details and other financial details, including records of the award payments, will be kept for 7 financial years.


Some information, including the location, make and model of the chargepoints, the company size (WCS only) and usage data will be maintained for the whole of the schemes and for a period of ten financial years after each scheme end.


If your application is not redeemed in the 4 month period following the voucher generation, we will keep all your information for a period of 1 financial year after your voucher is expired.

Plug-in vehicle grants

If you cancel your vehicle order we will remove all of your data within 1 year of the order being cancelled on the system.

Your rights in relation to your personal data

The processes set out above are a requirement for involvement with the relevant grant schemes. If you wish to opt out these processes:

  • as a customer you will not be eligible for the relevant grant
  • as a chargepoint installer you will need to renounce your authorisation and should notify
  • as a vehicle dealer or manufacturer you will need to forego your access to the online portal and should notify

Information about your rights, including how to complain, or request a copy of the data we hold on you, is available on the DfT website.