Make a complaint about the National Offender Management Service (NOMS)
Set out your complaint clearly, including dates and any other details, and send it to firstname.lastname@example.org.
If you’re not happy with how we have handled your complaint, you can contact the Prisons and Probation Ombudsman.
There is a separate complaints procedure for prisoners. Please refer to the
prisoners requests and complaints procedure
(PDF, 930KB, 163 pages)
Don’t include personal or financial information like your National Insurance number or credit card details.