How to complain about your dealings with staff based at the National Counter Terrorism Security Office.
You’ll need to find out if the member of staff works for the Metropolitan Police, or is seconded from a UK police force. If you are unsure, please contact NaCTSO for guidance.
PO Box 849
+44 (0)207 931 7142
Enquiries should be addressed to your local CTSA in the first instance. To report suspicious behaviour please use the Anti-Terrorist Hotline. Please note this mailbox is NOT monitored 24 hours a day.
Use the complaints section of the Metropolitan Police’s website.
Contact the police force concerned, which you can find from the Police.UK website.
The organisations have their own complaints procedures and next steps, which are outlined on the websites.
Don’t include personal or financial information like your National Insurance number or credit card details.
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