About our services

The Government Property Agency (GPA) offers government departments and their arm’s-length bodies a full range of property portfolio management services.

Our property portfolio management services help government departments and their arm’s-length bodies to create great places to work for civil servants, which in turn enables them to deliver excellent public services.

Our relationship will always start with a conversation with our Client Solutions team to develop our understanding of your strategic needs; and mutually agree how we can support you to meet your property objectives, and make your workplaces fully effective.

We’ll then jointly agree a bespoke service plan, with clear pricing and regular client reporting.

The service we offer also depends on our relationship with you: whether you have transferred ownership of your property assets to GPA or are simply accessing our strategic or consultancy services.

We offer six core services:

  • Landlord services

These are the services we provide to you in our role as the landlord of the buildings you occupy. We take away all the hassle of dealing with building owners, manage lease issues, ensure the space is safe for your people, check and pay all the bills, and present you with a single invoice listing each of your occupations.

  • Workplace services

We can provide you workplace services including hard and soft facilities management, operational security and live ICT services. If you choose to take this service, we manage and assure the necessary contracts, deal with any issues, and keep you and your local people informed. Workplace services are only available in addition to landlord services and not as a standalone.

  • Portfolio services

If you have transferred some or all of your property assets to us and agreed a managed service agreement, we will manage the buildings you occupy as a single portfolio, and provide you with the strategic property advice you need to support your workforce and to meet your business needs at best value. This includes an enhanced business partnering service with planning, finance and reporting services.

  • Additional property and project services

We can provide further value-adding property and project services, including space and site finding, property acquisitions and disposals, and relocations.

  • Consultancy services

A range of additional consultancy services including consultancy and advice on sustainability, inclusive design and physical security. We also offer a property data audit which includes data verification services such as occupancy documentation, ensuring accuracy in all sourcing documents and verifying existing data sets.

  • Transformational services

GPA is at the forefront of the Civil Service transformation agenda to ‘Create Great Places to Work’. We work with departments on three transformational programmes: Smarter Working; establishing the Whitehall Campus; and the Government Hubs Programme.

To discuss how we can help you with your property portfolio and estates strategy, please contact the GPA Client Solutions team, which works alongside departments to develop integrated property and portfolio strategies to deliver business requirements. They are the primary point of contact for all departments and arm’s-length bodies, working with new and existing clients to define an integrated property requirement to meet your needs.

To discuss your requirements, please contact GPA Client Solutions Director Alan Whitelaw (alan.whitelaw@gpa.gov.uk)