Personal information charter

Our personal information charter contains the standards you can expect when we ask for, or hold, your personal information. It also covers what we ask of you, to help us keep information up to date.

In order to provide actuarial advice to our client organisations we sometimes need to handle personal information.

Further information can be found in GAD's fair processing notice (PDF, 241KB, 6 pages) .

Your privacy

Wherever possible we ask clients to provide information in a way that doesn’t allow individuals to be identified.

If we must ask for personal information, we promise to:

  • make sure you, or whoever provides your information, know why we need it
  • only ask for what we need
  • protect your information
  • make sure nobody has access to it who shouldn’t
  • let you know if we need to share it with other organisations to give you better public services
  • make sure we don’t keep it longer than necessary
  • never make your information available for commercial use without your permission

How to find out what personal information we hold about you

The Data Protection Act allows you to make a ‘subject access request’ from any government agency. Contact us to find out:

  • the information we hold about you
  • how to ask us to correct any mistakes
  • agreements we have with other organisations for sharing information
  • circumstances where we can pass on your personal information without telling you, for example to:
  • prevent and detect crime
  • produce anonymised statistics
  • our instructions to staff on how to collect, use and delete your personal information
  • how we check the accuracy of the information we hold is accurate
  • how to make a complaint

If you request personal information we hold about you, please be as specific as you can about the information you think we have and why you believe we’ve got it.

To make a subject access request or any enquiry about how we handle personal information please contact:

Mike Gerli
Information manager and data protection officer
Finlaison House
15-17 Furnival Street
London
EC4A 1AB

Telephone: 020 7211 2614