About us
We support civil servants who run the front line services that citizens use, such as processing visas, passports and driving licences.
The Operational Delivery Profession is the largest of the 28 Civil Service Professions.
Our members make up over half of the Civil Service workforce, providing services to millions of citizens at home and abroad. We strive to achieve excellence in Operational Delivery across Government by developing our operational capabilities. Members of the profession are the face of our public service, and those who don’t have a role in delivering services directly to the public support those that do. Those working in operations lead skilled people who are high-performing, adaptable and take personal responsibility to deliver improved outcomes for citizens.
We help to make the Civil Service a great place to work for everyone. To be inclusive, flexible, modern, and connected, sitting at the heart of a wider public service.
The Operational Delivery Profession totals over 250,000 people who are spread across England, Wales, Scotland, Northern Ireland and overseas.
The Operational Delivery Profession is committed to investing in our members’:
• Development • Progression • Sense of community