Complaints procedure

Building Digital UK (BDUK) became part of the Department for Science, Innovation and Technology (DSIT) in November 2025 and now follows the department's complaints procedure.

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Building Digital UK

BDUK became part of DSIT in November 2025. For guidance on how to raise a complaint, see Complaints procedure - Department for Science, Innovation and Technology.

All other correspondence for the attention of BDUK should be sent to correspondence@dsit.gov.uk and we will aim to provide a response within 20 working days.