Update on Repayment contact services
How to find out if you are entitled to a refund on your student loan payments
Our repayment call waiting times are currently far longer than usual due to exceptionally high volumes from customers enquiring about refunds. Customers should first check if they’re due a refund using our dedicated page Repaying your student loan: Getting a refund - GOV.UK (www.gov.uk).
Customers can only apply for a refund from previous tax years. Any refunds for this current tax year (6 April 2023 to 5 April 2024), cannot be requested until after the end of the tax year.
Customers who think they might have made a repayment in a previous tax year but earned below that tax year’s annual repayment threshold can check their previous year’s statements on their online account https://www.gov.uk/sign-in-to-manage-your-student-loan-balance
Repayment thresholds vary depending on what loan plan a customer is on, to check the plan type visit: https://www.gov.uk/repaying-your-student-loan/which-repayment-plan-you-are-on
We are working on an easy way for you to request a refund online for previous tax years, follow us on social media where updates will be provided.We advise customers not to call at this time due to the excessive wait times. We thank customers for their patience.
Last updated 3 November 2023 + show all updates
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