This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government
Since the inception of a new online survey in September 2013, over 2400 customer responses have been received from the Southern Africa region:
88% of respondents said that they understood how long their application would take to process; of those who understood how long their application would take to process, 97% received a decision in the timeframe they were told
91% of respondents were satisfied with the time taken to receive a decision on their application.
91% of respondents were satisfied with the UK Visas and Immigration application service overall.
Recent changes to our services include a new commercial partner, Teleperformance.
New application centres have been opening throughout the Southern Africa sub region over the past month and continue to provide an excellent service to the public.
A breakdown of the go live dates for our new application centres is listed below along with the new locations of the Teleperformance branches:
The Media Quarter, Cnr Somerset and de Smidt Street, De Waterkant, Cape Town
3rd Floor, Office Tower, The Atrium, Overport City, 430 Peter Mokaba Ridge, Essenwood, Durban
3rd Floor, 24 Central, Cnr Gwen Lane and Fredman Drive, Sandton
Ground Floor, Building 66, Fairview Office Park, Greenacres, Port Elizabeth 6045