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South Africa UKVI customer satisfaction survey results

Results of the UKVI customer satisfaction survey completed between Sept 2013 and Nov 2013 show that customers are satisfied with our service.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

Port Elizabeth Visa Application Centre
The new Teleperformance Visa Application Centre in Port Elizabeth

Since the inception of a new online survey in September 2013, over 2400 customer responses have been received from the Southern Africa region:

  • 88% of respondents said that they understood how long their application would take to process; of those who understood how long their application would take to process, 97% received a decision in the timeframe they were told
  • 91% of respondents were satisfied with the time taken to receive a decision on their application.
  • 91% of respondents were satisfied with the UK Visas and Immigration application service overall.

Recent changes to our services include a new commercial partner, Teleperformance.

New application centres have been opening throughout the Southern Africa sub region over the past month and continue to provide an excellent service to the public.

A breakdown of the go live dates for our new application centres is listed below along with the new locations of the Teleperformance branches:

South Africa Cape Town 17-March-2014 The Media Quarter, Cnr Somerset and de Smidt Street, De Waterkant, Cape Town
South Africa Durban 17-March-2014 3rd Floor, Office Tower, The Atrium, Overport City, 430 Peter Mokaba Ridge, Essenwood, Durban
South Africa Johannesburg 24-March-2014 3rd Floor, 24 Central, Cnr Gwen Lane and Fredman Drive, Sandton
South Africa Port Elizabeth 17-March-2014 Ground Floor, Building 66, Fairview Office Park, Greenacres, Port Elizabeth 6045
South Africa Pretoria 31-March-2014 1st Floor, Menlyn Corner, Cnr Lois/Atterbury Rd, Menlyn
Botswana Gaborone 31-March-2014 Unit 1, Plot 79, Gaborone International Commerce Park, Gaborone
Madagascar Antananarivo 31-March-2014 Hotel Ibis Route des hydrocarbures, Ankorondrano BP 529, 101 Antananarivo
Malawi Lilongwe 26-March-2014 Teveta House, X96 Postnet, Independence Drive, City Centre, Lilongwe
Mozambique Maputo 27-March-2014 641, Avenida 24 Julho, Maputo
Namibia Windhoek 27-March-2014 Unit 9, Dresmaplatz, Nickel St, Prosperita, Windhoek
Zambia Lusaka 31-March-2014 Stand No. 20849, Alick Nkhata Road, Lusaka
Zimbabwe Harare 17-March-2014 7 Natal Road, Belgravia, Harare

The new Teleperformance staff have been trained in line with the UK Visas and Immigration service delivery standards and will continue to offer the public an outstanding level of service.

The application centres have been redesigned with a new and fresh look, with a simplistic and “clean-cut” design.

Port Elizabeth Visa Application Centre
The new Teleperformance Visa Application Centre in Port Elizabeth

We endeavour to continue to provide our customers with a high standard of service. Please feel free to provide us with your comments/ feedback on our facebook and @UKinSouthAfrica pages.

Published 18 February 2014
Last updated 24 March 2014 + show all updates
  1. Changed date and time of outage of the Visa4UK Website
  2. First published.