World news story

Entry clearance assistant needed at the embassy in Santiago

The British Embassy in Santiago is recruiting a full-time entry clearance assistant; the starting date of the position is on 17 June 2013.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

The Big-Ben is one of the most visited places in the UK.
The Big-Ben is one of the most visited places in the UK.


To provide a high quality, professional, consistent and efficient visa service.

Duties include

Receive and process UK visa applications submitted in Santiago, Chile.

  • Collection of visa applications, fees and associated documentation, risk assessment of each application
  • Management of the on-line appointment system and capture of biometrics data
  • Dispatch of applications
  • Contact applicants for collection of visa decisions
  • Assist the Visa Manager in the issuance of UK Overseas Territories and Commonwealth visa applications
  • Liaison with the hub in Rio de Janeiro and participation in conferences both in person and by telephone

Essential Requirements

  • An excellent command of spoken and written English and Spanish
  • Have a high standard of working ethics
  • Customer focused, good problem solver, good at managing expectations and courteous
  • Strong IT skills
  • Highly organised, ability to work to tight deadlines and prioritise accordingly
  • A self-starter, confident and capable of working on own initiative, remain calm under pressure , being able to work under constant supervision
  • Adaptability, flexibility and patience
  • Able to take full responsibility for maintaining own performance and to take responsibility for actions
  • Preparedness to travel and deploy at short notice to other visa sections in the region
  • Being able and willing to learn a wide variety of Visa regulations and standards operations procedures
  • Full validity passport

Core Hours

36 hrs per week. Monday to Thursday 9am – 5.30pm with a 30 minute lunch break. Friday 9am – 1pm. Full training will be provided.

Holiday Entitlement

18 days.


$841,474 Chilean pesos (gross salary.)

Employment is subject to a 12 month fixed contract with the possibility of renewing for a permanent contract. Access to a medical scheme and other benefits are available after signing this second contract.

If interested please send a CV and a brief letter explaining eligibility to the position (in English) to: Head of Consular Section, Embajada Británica, Avenida el Bosque Norte 0125, Las Condes, Santiago.

Envelopes should be marked “Application for Entry Clearance Assistant.”

Closing date: Wednesday 15 May 2013 (before 5pm.)

Job starting date: 17 June 2013.

If you are selected for interview we will call you by 17 May 2013.

Only shortlisted candidates will be notified.

Published 2 May 2013