On 31 March, our new commercial partner for UK visa services, Teleperformance Ltd will take over the running of our Visa Application Centre in Tanzania. The Visa Application Centre will be moving from its current location at the British High Commission to different premises in Dar es Salaam as follows:
New Teleperformance Application Centre Address
294-295 Ali Hassan Mwinyi Road,
Dar es Salaam,
Date of Relocation
31 March 2014.
UK visa customers will continue to complete their applications and pay their visa fee online at Visa4UK before selecting an appointment at the Teleperformance application centre.
Hours of operation at the new centre will be increased from 0800-1630hrs (last appointment is at 1600hrs), offering a wider range of daily appointments.
Our standard service levels will not change as a result of outsourcing to a commercial partner. Operating outsourced Visa Application Centre facilities allows us more flexibility to drive improvements in customer service with greater access to added value services such as priority visas and return courier options. We will work closely with our commercial partner to ensure continuity of service during the transition period.
All UK visa applications will continue to be decided by UK Visas & Immigration staff.
We are listening to the needs of our customers and these changes will improve our service by increasing the number of visa application centres globally and expanding the number of locations and countries where premium services are available.