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Changes in Visa Application Services from 1 April 2014 in Greece

Our new commercial partner Teleperformance Ltd has taken over the running of our Visa Application Centre in Athens

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

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UK Visas and Immigration’s new commercial partner Teleperformance Ltd have now taken over the running of our Visa Application Centre in Athens. The Visa Application Centre has moved to Europa Plaza, Thisseos Avenue 330, GR176 75, Athens

All applications must continue to be made in advance online, through the Visa4UK In addition we have made the following changes to the visa service that we offer:

  • The Visa Application Centre will be open on Tuesday 8 April, Tuesday 22 April and then weekly every Tuesday. The Application Centre will be open from 09.00 – 13.00.

  • User Pays charges. There is a charge of £59 to use the Visa Application Centre in Athens. This is in addition to the visa fee and is charged in Euros using the consular rate of exchange prevalent at the time. This charge covers the cost of providing the application submission facilities. Applicants must register on the Teleperformance Website, after they have booked their appointment, to pay for their appointment slot, and any further additional services required. Prior registration with Teleperformance will also ensure your application is processed quickly.

  • The following additional services are available in Athens. All charges are payable in Euros using our consular rate of exchange. Further details on all of the services, including eligibility criteria, will be available on the Teleperformance Website after you have registered:

  • Priority Visa Service – £100 – allows you to have your visa application placed at the front of the queue by UK Visas & Immigration normally enabling a decision within 3-5 working days

  • Return courier – allows you to receive your decision by courier to your chosen address rather than returning to the Visa Application Centre to collect it. This is included in the user pay fee

  • Applicants have the alternative option of applying instead at
  • The Visa Application Centre in Tirana, open daily. There will be a charge of £59 to use the Visa Application Centre in Tirana.
  • The Visa Application Centre in Skopje, open Monday to Wednesday. There will be a charge of £59 to use the Visa Application Centre in Skopje.

If you require further information regarding UK Visa Services, click here. From 1 April 2014 UK visa customers will be able to use our new international enquiry service to find information about the visa application process. The following services are available:

  • Email contact service: a web form enables customers to make email enquiries
  • Webchat: customers can access a real time webchat with an agent for a charge of £4 a session
  • Telephone contact service: speaking to an advisor will cost £1.37 plus the cost of the call. Call costs will vary depending on the call type, the customer’s tariff and local charges.

The service is provided by Hinduja Global Solutions (HGS) working in partnership with UK Visas and Immigration to provide enquiry services to people applying for a visa.

Published 18 March 2014