Government Banking Service

The Government Banking Service provides a shared banking service across central government and wider public sector customers.

The Government Banking Service acts as the single voice to the payments industry where government is a customer for money services.

It has around 750 customers which include:

  • government departments
  • executive agencies
  • trading funds
  • non-departmental public bodies
  • National Health Service entities


The Government Banking Service is responsible for:

  • providing money transmission services to public sector customers through contracts held with certified financial institutions
  • providing a reporting service to HM Treasury to facilitate accurate cash management

Services include:

  • cheques, payable orders and warrants
  • bank giro credits
  • Bacs (Bankers Automated Clearing System)
  • CHAPS (Clearing House Automated Payment System)
  • Faster Payments
  • local paying in and cash withdrawal facilities
  • foreign exchange payment and receipts
  • merchant acquiring (payments in by credit, debit card and eWallet)
  • electronic banking

Organisational background

The Government Banking Service was established as part of HM Revenue and Customs in April 2008 by incorporating the Office of HM Paymaster General, which had provided banking services to the public sector since 1836. Government Banking Service became fully operational in April 2010.

The Government Banking Service is an associate member of the British Bankers’ Association and sit on the Government Co-ordination Committee (sub to the Payments Council). They have regular meetings with all the UK payments schemes to discuss capacity and future developments.

Regular briefings related to these discussions and on matters such as fraud prevention are provided by the Head of the Government Banking Service, Jo Oxley.

General enquiries helpdesk

A helpdesk is available to existing government banking customers with general enquiries by telephoning 03000 588 880 or via email on

Useful contacts for non-government banking customers

Payable orders

If you have a query regarding a payable order you have received, you will need to look at the ‘Account’ field on the payable order to see the name of the department that has issued the payable order. You will then need to contact this department directly.


If you have an enquiry about a transaction you have received, you will need to go back to your bank and request that they provide you with the full name of the payee. You will then need to contact the payee directly.

HM Paymaster General pensions

Government Banking Service only took over banking operations of HM Paymaster General and not any historic activity or responsibility on pensions. Please contact Equiniti Paymaster on 01293 560 999.

Civil Service Pensions

If your enquiry is regarding a civil service pension please contact:

  • telephone: 0300 123 6666 (08:30 to 18:00 Monday to Friday)
  • if you are dialing from overseas: +44 1903 835902 (08:30 to 18:00 Monday to Friday)
  • email:

NHS or Armed Forces Pensions

If your enquiry is regarding a NHS or Armed Forces pension please contact: