Aviation Accessibility Implementation Group

The Aviation Accessibility Implementation Group is an industry-led group that provides support for the implementation and monitors progress of the recommendations set out in the Aviation Accessibility Task and Finish Group’s independent report.

The group replaces the Aviation Accessibility Task and Finish Group and promotes continuous improvement in aviation accessibility.

The Aviation Accessibility Implementation Group brings together industry and consumer representatives to:

  1. Champion the report and encourage the wider industry to deliver the recommendations.
  2. Monitor progress, support implementation and evaluate the impacts of the recommendations.
  3. Identify any challenges to the implementation of the recommendations and help to facilitate solutions.
  4. Facilitate ongoing collaboration between industry, the regulator, government and consumer representatives, including people with lived experience.
  5. Champion best practice and innovation in accessibility across the aviation sector.
  6. Consider emerging accessibility issues that the Aviation Accessibility Task and Finish Group have not previously considered.

Co-chairs

Ann Frye OBE, Independent Mobility Specialist

Steve Wilson, Assisted Travel Manager, Jet2.com and Jet2holidays

Membership

  • Andrew Alexander, Terminal Manager, Newcastle International Airport

  • Anthony Jennings, Disability Rights Advocate

  • Carly Danesh-Jones, Disabled Persons Transport Advisory Committee (DPTAC)

  • Calum Glazier, Head of Assistance Services, London Heathrow Airport

  • Chris Drury, Customer Services Manager, East Midlands Airport

  • Christopher Snelling, Policy Director, AirportsUK

  • David Leighton, Director, Aviation Services UK

  • Deborah Persaud, Civil Aviation Authority Consumer Panel

  • Ed Kibblewhite, Passengers with Reduced Mobility Contract Manager, Manchester Airports Group

  • James Fremantle, Senior Manager, Consumer Policy and Enforcement, Civil Aviation Authority (CAA)

  • John Fishwick, Customer Accessibility Manager, Virgin Atlantic, Government Disability and Access Ambassador

  • Julia Ogiehor, Policy and Trade Relations Manager, ABTA

  • Liz Boadella Burton, Head of Product and Passenger Experience, Wilson James

  • Lorraine Rothwell, Customer Service Manager, Ryanair

  • Mark Chambers, Operations Director Airport Services, OCS

  • Michelle Kelly, Head of Transport Policy, Consumer Council for Northern Ireland

  • Paul Scott, Terminal Assurance Manager, Glasgow Airport

  • Peter O’Broin, Campaign Manager UK and Ireland, IATA

  • Policy and Public Affairs Manager, Airlines UK

  • Roberto Castiglioni, Rights on Flights Campaign

  • Samatha Saunders, Head of Assisted Services, ABM Aviation UK Ltd

  • Sue Sharp, Disabled Persons Transport Advisory Committee (DPTAC)

  • Wallis Harvey, Accessibility Specialist, easyJet

  • Xavier Mascarell, Customer Accessibility Strategy Manager, British Airways

Aviation accessibility on GOV.UK

Read the Aviation Accessibility Task and Finish Group’s independent report.

Contact details

AviationConsumers@dft.gov.uk

Contents