Collection

Technology case studies

Case studies showing how organisations have used best practice guidance to meet their changing technology needs.

• From: Government Digital Service and Central Digital and Data Office
• Published: 5 October 2020
• Last updated: 27 August 2021
  Show all updates

  1. 27 August 2021

     Addition of a new case study - 'How Hackney Council built an API Platform'

  2. 7 July 2021

     Addition of new case study about how How GCHQ made its CyberChef app open source.

  3. 17 March 2021

     Addition of a new case study about the FSA migration to cloud technology

  4. 5 October 2020

     First published.

Technology case studies about legacy migration

• How DFID migrated email from the PSN to the internet
  • 15 April 2019
  • Case study
• How GDS cut PSN connection costs by using a VPN
  • 15 April 2019
  • Case study
• How Welsh public sector organisations migrated email from the PSN to the internet
  • 15 April 2019
  • Case study
• How Cafcass migrated off the PSN
  • 30 May 2019
  • Case study

Technology case studies about cloud

• How the Home Office’s Immigration Technology department reduced its cloud costs by 40%
  • 17 December 2019
  • Case study
• How Network Rail implemented its hybrid cloud strategy
  • 29 May 2019
  • Case study
• How the Welsh Government migrated their technology to the cloud
  • 27 March 2020
  • Case study
• How ONS changed workplace culture to get the best out of cloud
  • 31 March 2020
  • Case study
• The Pensions Regulator moves email and web portal to the cloud
  • 22 April 2020
  • Case study
• Hackney Council’s approach to moving to a cloud-first model from the PSN
  • 18 September 2019
  • Case study
• How the FSA moved everything to the cloud
  • 17 March 2021
  • Case study

Technology case studies about chatbots

• How the Ministry of Justice explored using a chatbot
  • 3 April 2020
  • Case study
• How the DVLA deployed a chatbot and improved customer engagement
  • 3 April 2020
  • Case study

Technology case studies about improving performance

• How GDS used data to improve content and user journeys on GOV.UK
  • 20 December 2019
  • Case study
• How GDS improved GOV.UK’s frontend performance with HTTP/2
  • 2 July 2020
  • Case study

Technology case studies about open source

• How GCHQ made its CyberChef app open source
  • 7 July 2021
  • Case study

Technology case studies about APIs

• How Hackney Council built an API Platform
  • 27 August 2021
  • Case study
• How NHS Digital used API Management to support APIs at scale
  • 15 December 2021
  • Case study