Ask for a special pick-up vehicle to take you and your bike through the Dartford crossing at Essex Point or Kent Point. You can’t cycle over the bridge or through the tunnel. The service is free.

Standard pedal bikes

You can turn up and use the service without booking if your bike fits on a car’s bike rack.

Large groups and non-standard bikes

Contact Connect Plus in advance if you’re in a group of more than 3 cyclists or to take a bike that won’t fit on a car’s bike rack, for example:

  • tandems
  • bikes with a trailer

Dart charge customer services
Phone: 0300 300 0120
Textphone: 18001 0300 300 0120
customerservice@dartford-crossing-charge.service.gov.uk

How to use the service

  1. Go to Kent Point or Essex Point.

  2. Follow signs pointing to a yellow telephone.

  3. Use the phone to request a pick-up. You don’t need a number - it’s a direct line.

  4. Wait in the designated area.

A vehicle will arrive to take you and your bike through the crossing.

Essex Point directions

Find Essex Point at this address:

859 London Road
Grays
Essex
RM20 3AT

You can also find Essex Point from the cycleway next to the entry slip road for junction 31 of the M25 (A282) clockwise.

Kent Point directions

Find Kent Point at this address:

Crossing Offices Roundabout
South Orbital Road
Dartford
Kent
DA1 5PR

Opening times

You can use the service 7 days a week, every day of the year, at these times:

  • 3am to 9am
  • 10:30am to 2pm
  • 3pm to 9pm
  • 10:30pm to 2am

There’s no service outside these times.

How long it takes

It usually takes up to 15 minutes for the lift to arrive after you’ve called to request a pick up. It might take longer at rush hour or if there’s a traffic jam.