Complain about an approved driving instructor (ADI) if you’re not happy with their service or behaviour.
Service from your driving instructor
Get help from Citizens Advice if you want to complain about your driving instructor’s service.
You can also contact the Driver and Vehicle Standards Agency (DVSA). They can ask the instructor about the matter on your behalf, but they can’t help you get any money back.
Your driving instructor’s behaviour
Contact DVSA if you’re not happy with your driving instructor’s behaviour.
PO BOX 280
Check you're allowed to drive
Most people can start learning to drive when they’re 17.
Get a provisional driving licence
Driving lessons and practice
You need a provisional driving licence to take lessons or practice.
Prepare for your theory test
Book and manage your theory test
You need a provisional driving licence to book your theory test.
Book and manage your driving test
You must pass your theory test before you can book your driving test.
When you pass
You can start driving as soon as you pass your driving test.
You must have an insurance policy that allows you to drive without supervision.