Spain
Getting help
The Foreign, Commonwealth & Development Office (FCDO) cannot provide tailored advice for individual trips. Read this travel advice and carry out your own research before deciding whether to travel.
Emergency services in Spain
Telephone: 112 (ambulance, fire, police)
Reporting crime
To report a crime, including stolen property and lost or stolen passports, you can file a police report (‘denuncia’) at the nearest station of the:
- National Police (‘Policia Nacional’)
- regional police (‘Ertzaintza’ in the Basque Country, ‘Mossos d’Esquadra’ in Catalonia and ‘Policia Foral’ in Navarre)
- Civil Guard (‘Guardia Civil’)
Some Spanish cities also offer a Foreign Tourist Assistance Service (‘Servicio de Atención al Turista Extranjero’ or ‘SATE’) where you can report crimes in English.
While in Spain, you can file a police report online for minor offences such as stolen bags or thefts from your car. If you’ve had belongings stolen, you may need to get a police report for insurance purposes.
If you want to report a violent crime or sexual assault, you must go in person to the nearest police station.
Contact your travel provider and insurer
Contact your travel provider and your insurer if you are involved in a serious incident or emergency abroad. They will tell you if they can help and what you need to do.
Refunds and changes to travel
For refunds or changes to travel, contact your travel provider. You may also be able to make a claim through insurance. However, insurers usually require you to talk to your travel provider first.
Find out more about changing or cancelling travel plans, including:
- where to get advice if you are in a dispute with a provider
- how to access previous versions of travel advice to support a claim
Support from FCDO
FCDO has guidance on staying safe and what to do if you need help or support abroad, including:
- finding English-speaking lawyers, funeral directors and translators and interpreters in Spain
- dealing with a death in Spain
- being arrested in Spain
- getting help if you’re a victim of crime
- what to do if you’re in hospital
- if you are affected by a crisis, such as a terrorist attack
Contacting FCDO
Follow and contact FCDO travel on Twitter, Facebook and Instagram. You can also sign up to get email notifications when this travel advice is updated.
You can also contact FCDO online.
Help abroad in an emergency
If you are in Spain and you need emergency help from the UK government, contact the British Embassy in Madrid or your nearest consulate.
FCDO in London
You can call FCDO in London if you need urgent help because something has happened to a friend or relative abroad.
Telephone 020 7008 5000 (24 hours)
Risk information for British companies
The Overseas Business Risk service offers information and advice for British companies operating in Spain on how to manage political, economic, and business security-related risks.