Access to Work: get support if you have a disability or health condition
Claiming money from your grant
You can claim money from your grant online or by post.
To claim money from your grant online, you’ll need to create an account.
What you need to claim
To create an account you’ll need:
- an email address
- access to a mobile phone
- your National Insurance number
You’ll need to prove your identity using details from 2 sources, for example:
- a valid UK passport
- a valid UK driving licence
- a payslip within the last 3 months or current P60
- your bank accounts, loans, mortgages or credit agreements
- your most recent Self Assessment tax return
- your most recent tax credit payment, if you claim them
If you cannot prove your identity with details from 2 of these sources, you will need to claim by post.
To claim money from your grant you’ll need to provide:
- the dates you had support
- invoices or receipts showing the cost of your support
- bank details for the person or company who will receive the money from the grant
You may also need the details of a workplace contact who can confirm the support you’re claiming for.
Claim money from your grant
Claim by post
Complete the paper claim form that was sent with your Access to Work decision letter to claim money from your grant by post.
You need to include any invoices or receipts requested in the claims form. You can send copies if you do not have the originals.
You can call the Access to Work helpline to get a paper claim form if you need one.
If you need help with your claim
Call the Access to Work helpline if:
- you need help with your claim
- you do not have the information needed to make a claim
- you need help with setting up your online account
- your grant runs out and you need more money to pay for something your decision letter says you need
Access to Work helpline
Telephone: 0800 121 7479
Textphone: 0800 121 7579
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 7479
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 9am to 5pm
Find out about call charges
If phone calls are difficult for you (for example, because you’re deaf or hard of hearing), you can ask for all communication to be by email instead.