Access to Work: get support if you have a disability or health condition
After you apply for the grant
Someone from Access to Work will contact you to talk about your application.
If phone calls are difficult for you (for example, because you’re deaf or hard of hearing), you can ask for all communication to be by email instead.
The person who contacts you may ask:
- for more information about your work and your disability or health condition
- for permission to speak to your employer
- to arrange for an assessor to call you or view your workplace by video call or in person - to find out what changes might help
You’ll get a letter with a decision and explanation. It will tell you how much your grant will be and what it should pay for.
If your circumstances change
You must tell Access to Work by calling the helpline if your circumstances change.
This could be if, for example:
- your name, address, contact details or workplace address changes
- you change jobs
- your disability, illness or health condition changes
Access to Work helpline
Telephone: 0800 121 7479
Textphone: 0800 121 7579
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 7479
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 9am to 5pm
Find out about call charges
If you disagree with a decision or want to complain
If you disagree with the decision, call the Access to Work helpline to ask someone to reconsider your application.
You can also call the helpline if you’re unhappy with how your case has been handled or the service you’ve received.