Working for British Embassy Khartoum
Working at the British Embassy offers a unique and rewarding opportunity to grow professionally while collaborating with a talented group of individuals.
Working at the British Embassy offers a unique and rewarding opportunity to grow professionally while collaborating with a talented group of individuals. Approximately two-thirds of the FCO’s staff worldwide are local staff who play a vital role in the organisation.
As part of the team at the Embassy you will play an important role in achieving the goals of the UK in Sudan. The British Embassy offers a wide range of opportunities including, but not limited to, Corporate Services (Estates, Finance, HR, Protocol, IT, Transport, Technical Group), Political, Press and Public Affairs, Security, the Residence and Visa and Consular sections.
The British Embassy offers a good overall employment package, including competitive rates of pay, performance-related bonuses, generous leave entitlements, flexible working opportunities, medical insurance and training and development opportunities.
Recruitment at the British Embassy in Khartoum is solely on grounds of merit without discrimination on the basis of gender, religion, tribe, age or disability.
To ensure recruitment is fair and transparent, we employ tests and competence-based interviews. All interviews are observed by members of our local staff association.
Our employment opportunities page is updated regularly and current opportunities are available. We encourage you to review our postings and submit an application following the instructions in the advert.
Due to the large number of qualified applicants who apply, we are only able to respond to those candidates who are selected for further consideration.
BRITISH EMBASSY KHARTOUM
VACANCY NOTICE NO – 08/15 KRT
POSITION : INFORMATION TECHNOLOGY SUPPORT OFFICER
SECTION : IT SECTION
GRADE : A2
POSITION TYPE : FULL TIME - FIXED TERM CONTRACT (2 years)
SALARY : SDG 5,236.00
Main purpose of job:
To provide day to day IT support to all staff working on the 1HMG platform at the British Embassy in Khartoum relating to desktop support, system performance, IT security, ECHO and VC support, information and asset management.
Roles and responsibilities:
Install and maintain software packages and patches at the request of IT manager and/or helpdesk, ensuring proper licensing
Provide on-going desktop support to staff/users, including the identification, analysis, diagnosis and resolution of issues/faults
Diagnose and resolve faults on the local area network (LAN)
Carry out ad-hoc support tasks such as cabling.
Rebuild laptops and Desktops when required (fix and replace hardware).
Perform housekeeping tasks on file server room and report any faults identified.
Working with another IT Support Officer logg and prioritise work, maintain work record sheets, and provide feedback to clients
- Administer user accounts (disable/enable accounts, reset password, add/remove users to groups, create/transfer user accounts)
- Manage, monitor and report on the performance of the existing information systems and infrastructure (hardware, software and LAN connectivity) to ensure performance is within service level agreements.
ECHO and VC Support
Setting users pin and voicemail
Requesting new phone and installing
Moving echo phones when needed
Communicate with Mitel for all telephony issues
Assist users to set up VC equipment and links prior to staff meetings
Ensure reliable operation of videoconferencing
Deal with DSTV related issues
Digital information and SharePoint Management
Set up required team sites/share Points and manage/administer site access levels/controls
Regularly update staff on changes in the insight and advise on appropriate procedures for ease reference.
Maintain, review, quality assure and update office information/electronic publications on the external website, and Facebook site including liaising with authors for the update of electronic content
Supports IT manager on forecast of IT spend and manage spend against budget.
Support IT related procurements. And deal with external suppliers on after sales services.
Maintain an up to date inventory and asset register of all hardware and manage/register the loan of equipment to staff.
Key competences required:
Delivering a Quality Service Collaborating and Partnering Delivering at Pace Delivering Value for Money
Language: English and Arabic
Level of language required: Fluency
Other skills / experience / qualifications:
Essential on arrival: -Minimum of 3 years relevant experience. Desirable: -Degree in computer science, information management or related fields. -Previous relevant experience working within an international organisation/company/environment.
Learning and development opportunities:
Training on systems and software used on the Embassy compound will be provided. There is an access to personal development training for all Embassy staff.
Contract subject to security clearance and 6 month probation period. In addition to salary the successful applicant will receive medical insurance and 25 days annual leave.
All applicants must be legally able to work in Sudan with the correct visa/status or work permit. The British Embassy in Khartoum is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference. Staff members recruited locally by the British Embassy in Khartoum are subject to Terms and Conditions of Service according to local Sudan employment law. Spouses/registered partners of UK Based Staff, are able to work within the BHC/BCG but their salary will be abated at the appropriate tax rates. Reference checking and security clearances will be conducted. If you have not heard from us 3 weeks after the closing date, please consider your application unsuccessful. Note: Any questions you may have about this position will only be answered during interview, should you be invited.
All applicants should submit a short (1 page maximum) covering letter stating why they are a suitable candidate for the position along with a copy of their CV in English, by email to: Recruitment Africal
Internal applicants should also submit the above, with a copy of their most recent 24 months of appraisal evidence to the same email address.
All candidates: Please quote in the subject line, of your email, the Vacancy Notice No: 08/15 KRT, and position you are applying for. Internal candidates, and spouses of diplomatic officers: Please quote in the subject line, of your email, the Vacancy Notice No: 08/15 KRT, and position you are applying for, and also indicate that you are an internal candidate, or spouse of a diplomatic officer.
Only electronic applications will be accepted.
The closing date is 30 June 2015 and no further applications will be accepted after this date.