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Departments, agencies and public bodies
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Reports, analysis and official statistics
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Data, Freedom of Information releases and corporate reports
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
The Insolvency Service's commitment to our customers.
Tells HM Passport Office staff how to communicate with customers.
How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms
This collection brings together all customer updates published by the Crown Commercial Service (CCS).
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
How to carry out checks on your business and customers, and what records you must keep to prevent money laundering.
How to account for VAT if you make supplies to your customers, and you pay certain costs that you pass on when you invoice them.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
How to find export opportunities and overseas customers for your business on great.gov.uk: get help selling online overseas, get help from a trade specialist.
How sellers deal with VAT for goods from overseas that they sell direct to customers in the UK.
Guide for suppliers on a Crown Commercial Service (CCS) commercial agreement, who supply common goods and services to the public sector.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations
This page brings together departmental annual status reports on customer service telephone lines.
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