Guidance

How we communicate with customers: caseworker guidance

Tells HM Passport Office staff how to communicate with customers.

From:
HM Passport Office
Published
11 October 2021
Last updated
16 November 2022 — See all updates

Documents

How we communicate with customers (accessible version)

HTML

How we communicate with customers

PDF, 406 KB, 44 pages

Details

This guidance tells HM Passport Office staff about the different ways to communicate with customers.

Published 11 October 2021
Last updated 16 November 2022 + show all updates

  1. Updated guidance.

  2. Guidance updated. See 'Changes from last version of this guidance' section for a full list of changes. Added a HTML accessible version.

  3. First published.

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