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How you should account for VAT on goods that are lost, stolen, damaged or destroyed.
A clampdown on fake reviews and hidden fees has been announced by the Government which will help customers cut the costs of living.
Find out how to import your personal belongings, pets and private motor vehicles when moving or returning to the UK.
Find out if you need to pay VAT when you sell goods to customers in the UK using an online marketplace.
Ensuring you get what you pay for.
What to do if you're visiting the UK on business - check if you’re eligible, if you need a visa, what visa to apply for, and what to do before you visit.
Learn how to identify misleading invoices and what you should do if you receive one.
Get advice on consumer issues, your energy supply and postal service - numbers, enquiry forms, how to complain.
From today, regulations enforcing consumer protections against hacking and cyber-attacks will take effect, mandating that internet-connected smart devices meet minimum-security standards by law.
Find out about repayment and remission of customs duties by HMRC and how to apply.
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations
Upper Tribunal Administrative Appeals Chamber decision by Judge Wikeley on 22 April 2024.
What to do if you think you are a victim of identity theft or fraud, and what signs to look out for.
Product security factsheet accompanying the Product Security and Telecommunications Infrastructure Bill, outlining the problems the Bill will address and how.
Watch our caseworkers' top tips to make sure your applications are complete and correct. Avoid more than 20 common requisition points.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
Find out how to protect your details, how to report fraud and what HMRC does to help keep you safe online.
Use this service to manage your client's details for VAT, if you’re a tax agent.
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