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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
How to use a risk-based approach to carry out compulsory risk assessments of your business.
Externally commissioned survey research exploring customer preferences for method of engaging with HMRC and for using digital channels.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
Understand the approach HMRC uses to work with large business customers.
Data which tracks levels of satisfaction with service provided by communication providers (Broadband, Landline, Mobile and Pay TV)
We understand that some of our customers may need additional support from us.
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
OTS publishes an update on the Single Customer Account.
Find out if you need to pay VAT when you sell goods direct to customers in the UK, without the involvement of an online marketplace.
Research to explore what an increasingly effortless customer experience might look like for customers across various tax and benefits regimes.
Customer declaration of specific uses of the scheduled category 1 or 2 substances (individual transactions).
This report describes the main findings from the department's 2021 customer survey.
Providing the opportunity for feedback on a wide range of policy issues
Customer declaration of specific uses of the scheduled category 1 or 2 substances (multiple transactions).
SLC Customer Panel focused on customer expectations for the first session of the new year.
Research to understand the support needs and experiences of customers who use these organisations for support with their tax affairs.
Find out how UK Export Finance works with banks and brokers to make exports happen.
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