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How we provide additional support to our customers and our future plans, considering new technology and modernisation of our services.
The IPO customer charter sets out our approach to supporting innovation and creativity through excellent customer service.
This report provides an overview of benefit customers’ satisfaction and experience of the service they received from DWP between April 2020 and March 2021.
How online marketplaces will deal with VAT for goods from overseas that are sold to customers in the UK.
This collection brings together all documents relating to DWP communications and customer insight research.
This research helped us to improve our understanding of customers’ experiences of the time it takes to resolve a query with HMRC.
This working paper explains how customer experience is measured using information from the HMRC Customer Survey
This collection brings together all customer updates published by the Crown Commercial Service (CCS).
SLC issues guidance for repayment customers and answers common questions.
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations
Qualitative research to understand the customer journey of small, micro and nano businesses that cannot meet their tax liabilities.
The Environment Agency's position on unacceptable behaviour by customers towards its staff.
How we contact customers when carrying out surveys, information we’ll never ask for and details of current surveys.
Providing the opportunity for feedback on a wide range of policy issues
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