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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Research to explore what an increasingly effortless customer experience might look like for customers across various tax and benefits regimes.
OTS publishes an update on the Single Customer Account.
How online marketplaces will deal with VAT for goods from overseas that are sold to customers in the UK.
Customer declaration of specific uses of the scheduled category 1 or 2 substances (individual transactions).
Providing the opportunity for feedback on a wide range of policy issues
Understand the approach HMRC uses to work with large business customers.
Find out if you need to pay VAT if you sell goods using an online marketplace or direct to customers in the UK.
This collection brings together all customer updates published by the Crown Commercial Service (CCS).
This report describes the main findings from the department's 2021 customer survey.
How to use a risk-based approach to carry out compulsory risk assessments of your business.
How we contact customers when carrying out surveys, information we’ll never ask for and details of current surveys.
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
Customer declaration of specific uses of the scheduled category 1 or 2 substances (multiple transactions).
DBS' Associate Director for Innovation discusses the role of AI and automation to support our customer service colleagues and enhance customers' experiences.
Find out if you need to pay VAT when you sell goods direct to customers in the UK, without the involvement of an online marketplace.
The CMA has secured commitments from 2 of the largest digital players, Amazon and Meta, in 2 separate cases, benefitting sellers and customers by ensuring fair competition on their retail platforms.
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