Guidance

Liquefied Petroleum Gas - How to switch supplier on a metered estate

Published 28 February 2018

© Crown copyright 2018

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This publication is available at https://www.gov.uk/government/publications/liquefied-petroleum-gas-how-to-switch-supplier-on-a-metered-estate/liquefied-petroleum-gas-how-to-switch-supplier-on-a-metered-estate

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Why this is important

LPG is used by thousands of households across the UK. On metered estates it is stored in a communal tank and then piped to homes. The supply is kept topped up by a single LPG company.

In 2017 just 1.3% of customers switched.

Knowing about your legal rights and how you can switch supplier may help you save money.

By law, LPG suppliers must make it easy for customers to switch suppliers.

What your LPG supplier must do

  • Give you clear information about your current supply, when your contract ends and how you can switch

  • Take care of your tank on your behalf, it’s their responsibility - you don’t need to worry about it

What to do if you are thinking about signing a new LPG contract

  • Don’t rush in - if you’re new to a metered estate you don’t need to sign up to a fixed term contract to receive a supply of LPG

  • If you’re an existing customer speak to your supplier about your options including the date that the contract ends

  • You can search for LPG suppliers in your area via the UKLPG website

  • Switching suppliers could save you money in the long run

  • Remember - signing a new fixed term contract may lock everyone else on your estate into that supplier until your new contract runs out again

Co-ordinating switching

  • Your estate may have a metered estate manager or tenant’s association to help you connect with neighbours - making switching easier

  • Keep talking with your neighbours - you can only switch supplier if everyone agrees to switch and everyone is out of a fixed term contract

Where to find more information

  • Contact your supplier direct for information on switching.

  • For more detail on what suppliers must do for customers see our detailed guides.

  • If you experience difficulties trying to switch LPG supplier contact the CMA on 020 3738 6000 or email: General.Enquiries@cma.gsi.gov.uk

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