We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
This report provides an overview of benefit customers’ satisfaction and experience of the service they received from DWP between April 2020 and March 2021.
Findings from research into the experiences of disabled people during the COVID-19 pandemic.
Evidence on work experience for young people with less complex special educational needs and disabilities (SEND).
Our Chief Technology Officer Kean Jones reflects on how we’re working towards smooth and seamless technology for our customers.
Work towards creating a service that meets users’ needs across all channels, including online, phone, paper and face to face.
Elisha Bradley is a Learning and Development Consultant/Business Partner Apprentice
This research explores the impact of work experience on work and benefit outcomes for participants and presents a cost-benefit analysis.
The Customer experience score is a composite measure derived from four dimensions of customer experience.
Results from a short set of questions about experiences of security screening from the CAA Passenger Survey at selected UK airports in 2019.
This multi-phase research project was undertaken to understand customer attitudes, experiences and outcomes at different points of the smart meter customer journey.
Kantar Public was commissioned by HMCTS to carry out research among court and tribunal users (citizen users) to understand their experiences and needs when accessing HMCTS services.
Report on the experiences of children with SEND, and their parents, of schools and colleges.
A document to share learning and practice to those considering, designing, and implementing trauma-informed training and practice.
The experience of immigration detainees in prisons
Invites feedback on policy proposals to improve the consumer experience at public chargepoints.
Results from the Single Living Accommodation (SLA) Lived Experience Survey 2022.
An overview of changing work experience policies relevant to employers.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. We’ll send you a link to a feedback form. It will take only 2 minutes to fill in. Don’t worry we won’t send you spam or share your email address with anyone.