Updates: Child Benefit Manual
2023
Residence, Immigration and EC Legislation: immigration: refugees
Step 6 amended to clarify information regarding claims for asylum as requested by Individuals Policy
Compliance: compliance process: Error and Fraud Analysis Programme
Changed link to Familiarisation on ChB Guidance Gateway
2022
Customer contact: speak to an interpreter using thebigword
Link added to the guidance on the Child Benefit Guidance Gateway
Customer contact: access and language codes for using thebigword
Link added to guidance on the Child Benefit Guidance Gateway
Removed the note relating to child going missing on a Sunday as requested by LAT WI 363989
Specialist procedures: mandatory reconsiderations
WI303340 Conversion to Ocelot
Specialist procedures: Guardian's Allowance: claim received
Conversion of guidance to Ocelot WI357178
2021
High Income Child Benefit Charge: Tax Advisers
Link updated
About this manual: providing feedback or request changes to the Child Benefit Manual
Removal of link to Change Control Process A Sheppard's email 13/01/21
2020
Overpayments: referral to Debt Management and Banking
Format change
Decision making: suspension and termination
This guidance is now in Oselot
Specialist procedures: Priority one procedures: Death of child
Signpost user to new location of SEEs xmls form
Overpayments: general information
Included para about offsetting arrears against an overpayment
Specialised procedures: corrective amendments: child’s gender to be amended
Guidance now in Ocelot
Residence, Immigration and EC Legislation: right to reside: contents
This guidance has now been transferred to the Child Benefit gateway under International Casework
Decision making: suspension and termination
Guidance now in Oselot
Guidance added to contents page
Broken link to Derived Rights on Ocelot fixed.
Guidance added to contents page
2019
Residence: ordinarily resident
Guidance now in Ocelot
Compliance: compliance process: contents
Add links to Child Benefit Gateway
Residence, Immigration and EC Legislation: right to reside: genuine prospect of work
Update to guidance from process owner.
Maintaining Child Benefit accounts: CBO Case Notes
Updated link to guidance
Claims received: paper claims: preparing a claim
Updated Ocelot Link
How to: calculate the fixed exclusion date
Ocelot link updated
Maintaining Child Benefit accounts: V-Track System: valuables user role
Format change.
Maintaining Child Benefit accounts: V-Track System: business as usual user role
WI20171. Content moved to the Ocelot guidance Hub.
Maintaining Child Benefit accounts: V-Track System: derelict documents user role
WI202144. Content moved to the Ocelot guidance Hub
Maintaining Child Benefit accounts: V-Track System: National Document Verification Team user role
WI202256. Content moved to the Ocelot guidance Hub.
Missing documents: lost birth certificate: evidence of receipt
Ocelot link updated
Missing documents: lost birth certificate: no evidence of receipt
Ocelot link updated
Missing documents: lost, missing or damaged UK birth certificate: replacement
Ocelot link updated
How to: calculate the late claim date
Ocelot link updated
Specialist procedures: appeals
Link Updated
Missing documents: lost birth certificate: evidence of receipt
Link updated
Missing documents: lost birth certificate: no evidence of receipt
Ocelot link updated
Residence, Immigration and EC Legislation: right to reside: workers who are nationals of Croatia
The Government changed the Policy to require Croatian nationals to register for a Worker Authorisation document, with the effect that from 30 June 2018 this is no longer needed.
Residence, Immigration and EC Legislation: right to reside: general information
The Government changed the Policy to require Croatian nationals to register for a Worker Authorisation document, with the effect that from 30 June 2018 this is no longer needed.
Amended CH297 letter to CH297A
Claims received: paper claims: registering a claim on PD350
Link corrected
High Income Child Benefit Charge: contents
New page added Customer wants to know their Child Benefit entitlement for a particular period
Amended guidance - reference to postcode checker removed
Amended guidance. Updated to remove step to obtain a tax credit claim pack
Change of title
Title changed
Title changed
Change of circumstances: customer: leaving the UK: general
Added clarification around civilian organisatins attached to the armed forces working in Germany and also around people who are not crown servants
Page number added.
Guidance deleted an link inserted
Guidance removed and link inserted
Amended guidance. Updated links to the Rates and thresholds for employers: 2018 to 2019
2018
Claims received: paper claims: building a straightforward new claim
Broken link
Claims received: paper claims: registering a claim on PD350
Broken link
Claims received: paper claims: preparing a claim
Information corrected
Claims received: paper claims: building a straightforward new claim
Removed guidance as now in Ocelot
Claims received: paper claims: registering a claim on PD350
Links amended
Claims received: paper claims: preparing a claim
Amended links
Decision making guide: appeals
link not working
About this manual: how to navigate the manual
Format changes.
About this manual: providing feedback or request changes to the Child Benefit Manual
Update escalation route for broken links, minor improvements or spelling mistakes in the CBM. Remove reference to feedback inbox.
Format change
Amended guidance. Note added at Step 4 to explain Third Country Nationals employed in the UK continue to fall under the scope of EC Regulations 1408/71 and 574/72 and must be liable to and paying or treated as liable to and paying Class 1 NICs.
New page added CBM052600 Residence domestic legislation only to be considered
Amended guidance. Step 7 now includes think to Competency check guidance
Maintaining Child Benefit accounts: Child Benefit On Line (CBOL)
Amended guidance. Process included for action to take on receipt of a test check.
Glossary: accounts we can pay into
Updated with information about paying into a credit union account and removed information on some of the restrictions we previously applied. Task 1939
Change of circumstances: customer: family units
Remove If statement in Step 2 relating to overpayments
Change of circumstances: customer: address changes: moved within the United Kingdom
Amended guidance. Guidance now contains information about Civil Servants (Crown Servants) working abroad.
Amended guidance. Process included for action to take on receipt of a test check.
Maintaining Child Benefit accounts: Common Enquiry Service (CES)
Amended guidance. Process included for action to take on receipt of a test check.
Numerous amendments throughout the guidance
Change of circumstances: customer: address changes: information about crown servants
Added a note to clarify around Crown Servants. Replaced 'teachers employed in Ministry of Defence education services’ with ‘persons employed by the British Council’
Added reference to CBM170050 explaining it contains links to details of accredited qualifications and the level at which they are studied on the relevant regulatory body’s website.
Change of circumstances: qualifying young person: extension of Child Benefit for 16 and 17 year olds
Amended qualifying conditions
Amended guidance. In April 2012 EC Regulations 883/04 and 987/09 extended to include Iceland, Norway and Lichtenstein
Changes to the dates we use for calculating daily exchange rates.
Ameneded guidance. Step 6 updated to advise -Where the right to reside is satisfied on residency only and the children live in the OMS, although there is entitlement, Child Benefit is not payable under AR9154.
Specialist procedures: local authority: claims
Add Kinship Care and Scotland Acts to Step 7.
Expired BF – customer fails to provide requested information in the required timescales
Amended guidance. Links inserted to include 'How to' CBM170390. Steps 3 and 4 amended.
Compliance: compliance process: Third Party Investigations
Amended guidance
Overpayments: calculation of the overpayment
Archived page
Overpayments: small overpayments
Amended Guidance to current procedures
Overpayments: voluntary offers to repay
WI145332 - Added a note that the debt must be fully repaid within 12 months. Also a new bullet in Step 2 to set the overpayment outstanding indicator to 'Yes'
Ammendments required iro Cashcheques
Rival Claims Legislative: Claim Received
Page archived
Rival Claims initial enquiries: Claim received
Page archived 31/8/17
Claims received: initial action
Amended guidance. Post room helpcard updated
Claims received: right to reside check
Amended guidance. Updated MET Check Table
Claims received: prebuild checks: other
Reverted to draft
Claims received: CBIX traces for new claims
Amended guidance. Process steps to update chil's details removed.
Claims received: CBIX traces for additional claims
Amended guidance. Process to update child's details on ITMP removed.
Claims received:help card for Claims Receipts
Help card included for Claims Receipts to print off.
Claims received: straightforward claims: building a straightforward additional claim
Format chnages
Claims received: birth certificate and passport validation
Format change
Non-straightforward digital claims: initial action
Format change
Non-straightforward digital claims: claimant has previously claimed
Format change
Non-straight forward digital claims: birth not verified: initial action
Format changes
Format change
Non-straightforward digital claims: child is not living with the customer
Format change.
Change of circumstances: child: child abroad: child abroad for medical reasons
format change
Change of circumstances: child: change of a child’s name
Important note repeated at an earlier stage.
Change of circumstances: qualifying young person: starts to receive other financial support
Slight wording amendment re UC
High Income Benefit Charge: general
Included note about earnings within £50,001 to £50,099
High Income Child Benefit Charge: requests not to be paid ChB
WI165305 Guidance amendment
High Income Child Benefit Charge: requests to re-start ChB
Include Note explaining about income between £50,001 to £50,099.
Rival Claims: NINO fall-out cases
Removed word 'Legislative' from heading
Customer contact: alternative format - large print, Braille, audio versions or text on audio CD
Format change
Overpayments: general information
Format change.
Claims received: paper claims: preparing a claim
Format change
Claims received: paper claims: building a straightforward new claim
Ocelot link included.
Claims received: paper claims: registering a claim on PD350
Abbreviation corrected
Change of circumstances: customer: leaving the UK: temporary absence to New Zealand
Format change.
Amended guidance. Step11 updated to signpost user to 'Competency check' guidance in Ocelot
Specialist procedures: bank liaison: Advice from financial institutions
Amended hyperlink to CBM
Publish new page
Mandatory reconsiderations are sent to Mandatory Reconsideration Team instaed of ARG.
Changed to show that mandatory reconsiderations are sent to Mandatory Reconsideration Team instead of ARG.
Decision making guide: mandatory reconsiderations
Page reverted as MR now held elsewhere
Data Protection: Data Protection Act 2018 and the General Data Protection Regulation
changes approved
Format change
How to: recalculate an overpayment following a reimbursement
New guidance published How to: recalculate an overpayment following a reimbursement
How to: check systems for employment, self-employment and any contributions-based benefit
Format change.
Claims received: paper claims: preparing a claim
Format changes
Claims received: paper claims: registering a claim on PD350
Change of title and content from 'Customer is child under 15yrs 9 month'
Claims received: paper claims: building a straightforward new claim
Hyperlink included.
Decision making guide: appeals
Link not working
Claims received: paper claims: building a straightforward new claim
Info added to introduction
Claims received: paper claims: preparing a claim
Page changed use
Decision making guide: appeals
Link to Ocelot added.
Claims received: paper claims: building a straightforward new claim
Updated bullets
Updated to include more lo level detail on how to disallow the claim
Claims received: General Registrars Office (GRO) validation
Amended guidance. Content updated to work for paper claims
Claims received: National Records of Scotland (NRS) validation
Amended guidance. Amended to use for paper claims
Claims received: validation: contents
New page added. Birth certificate validation
New page added. Derived rights
Content converted to Ocelot
Decision making guide: DMA codes for short-term general notes - explanation
Content removed and link to ne guidance inserted.
Specialist procedures: appeals
Previous hyperlink broken now amended
Data Protection: Subject Access Request (SAR)
Hyperlink wording changed.
How to: calculate the fixed exclusion date
Changed link as it was linked to a trn number
Decision making: prevention of double payment
Amendment to Family Unit section
How to: obtain a Child Reference Number (CRN) for a child over six months old
Updated link
Decision making: prevention of double payment
Remove reference to overpayments and bank account references in Family Unit cases
Customer contact: third party acting on behalf of customer
Guidance removed and link to Ocelat inserted.
How to: calculate the late claim date
Published using Ocelot.
How to: record a child's date of birth as verified on the customer's claim
Amended guidance. Page now includes process where amendments are made for more than one child.
How to: calculate a 16 week exclusion date when the child’s absence is not continuous
Guidance moved to Ocelot
Claims received: paper claims: preparing a claim
Ocelot reference added
How to: calculate the 20 week extension period
Guidance moved to Ocelot
How to: record a child's date of birth as verified on the customer's claim
Published using Ocelot.
Customer contact: third party acting on behalf of customer
Amended title
Missing documents: lost, missing or damaged UK birth certificate: replacement
Amended heading to refer to UK certificates only
How to: request allocation of a National Insurance Number (NINO)
Published using Ocelot
How to: obtain a Child Reference Number (CRN) for a child over six months old
Published using Ocelot.
Customer contact: revoking third party association
Change of title
Change of title for 'revoking third party association'
Customer contact: intermediary helpline
Note re Ocelot changed
Customer contact: intermediary helpline
format change
How to: calculate the fixed exclusion date
Page content deleted and the guidance is now in Ocelot.
Customer contact: intermediary helpline
Format change
New page added CBM100710
Claims received: General Registrars Office (GRO) validation
WI165499 Guidance amendment
Customer contact: revoking third party association
Format change
Customer contact: third party acting on behalf of customer
Content to be published
Page position altered
Decision making guide: appeals
Link to Appeals guidance added.
Page removed and re added due to change in title CBM100700
Specialist procedures: contents
New page added CBM07100 Appeals
Specialist procedures: contents
New page added CBM086000 Mandatory Reconsiderations. Rival Claims Initial enquiries reference deleted.
Data Protection: Subject Access Request (SAR)
Broken link
Residence, Immigration and EC Legislation: EEA, Swiss and third country nationals: general: contents
Format change
Page CBM120040 deleted and new page CBM120035 inserted
Page archived
New page added. CBM054160 - claim made to family benefits for a deceased worker: action on return of initial enquiries
New page added. CBM054140 Benefit for orphans
Residence, Immigration and EC Legislation: EEA, Swiss and third country nationals: contents
New contents added, CBM057000 Change of circumstance
Amended guidance. Step 6 - The EEA parent must have been living and working in the UK at the same time as the child was living and undergoing education in the UK
Change to RLS procedure. Minor wording adjustments.
Glossary: High Income Child Benefit Charge (HICBC)
Updated to include a note about income falling between £50,001 and £50,099
New guidance
New guidance
Data Protection: Data Protection Act 2018 and the General Data Protection Regulation
Page unarchived.
Page CBM120020 re added to contents
40 calendar days changed to 28
Decision making guide: mandatory reconsiderations
Guidance from PG Note 12 / 14 about Mandatory Reconsiderations has been included in this manual.
CBM112300 - Decision making guide: mandatory reconsiderations has been added.
Residence, Immigration and EC Legislation: right to reside: contents
New page added. CBM050650 - Retaining a right to reside following giving up work during the latter stages of pregnancy
Decision making guide: mandatory reconsiderations
Guidance not yet complete
Change of circumstances: child: change of a child’s name
Emphasis on word important.
Data Protection: Subject Access Request (SAR)
Change from 30 days to 28
Amended guidance. Pupdated remove reference to MET checks for posted workers with A1 certificates
Data Protection: Subject Access Request (SAR)
Change in target days for SARs from 40 days to 30.
Data Protection: Data Protection Act 2018 and the General Data Protection Regulation
Archived temporarily till DP team agree changes
Page CBM120020 temporarily removed as page has been temporarily archived.
Change of circumstances: child: change of a child’s name
New note added re disclosure of info.
Amended guidance. Updated links to the Rates and thresholds for employers: 2018 to 2019
Amended guidance. Step 3 amended to reflect a MET check is not required for a posted worker with a valid A1 certificate
How to: check systems for employment, self-employment and any contributions-based benefit
Amended guidance. Updated MET Check Table.
How to: calculate the 20 week extension period
Amended the wording in first paragraph to '20 weeks from the Monday following the date FTNAE/AT ends'.
Data Protection: Subject Access Request (SAR)
CRU changed to Child Benefit Tier 1 Complaints Team
New entry added for SAR process CBM120040
New entry addes CBM 020410
Residence, Immigration and EC Legislation: EEA, Swiss and third country nationals: contents
New page added CBM057500 - No reply to F001
Compliance: compliance process: contents
New entry added for CBM160160
Amended guidance. Step 10 updated to include on return receipt of F002 from OMS follow the guidance in CBM051300
Compliance: compliance process: contents
New contents page added
Amended guidance. Guidance updated to clarify process for a posted worker and retained worker status
Format change
New page added. CBM054080 - Employment and Support Allowance (ESA) in payment
New how to added. CBM170400 How to check systems for employment, self-employment and any contributions-based benefit
Format change
Residence, Immigration and EC Legislation: EEA, Swiss and third country nationals: contents
New contents added for annual reviews
Residence, Immigration and EC Legislation: EEA, Swiss and third country nationals: reviews: contents
Format change
New page added to contents. CBM170390 – How to: disallow and record non verified dates of birth – new and additional claims
Non-straightforward paper claims: processing the claim
Inserted links to new 'How to' CBM170390.
Amended guidance.To suppress an award notice on new claims only, use IOP code 46 or 53
Residence, Immigration and EC Legislation: residence: three month residency rule
Amended guidance. Note added to explain the legislation allowing customer’s arriving from New Zealand, Canada, Gibraltar, Mauritius, Jersey and Guernsey, is in the form of individual reciprocal agreements.
Decision making guide: appeals
Amended guidance. DL79 is no longer applicable.
Residence, Immigration and EC Legislation: residence: three month residency rule
Amended guidance. New Zealand, Canada, Gibraltar, Mauritius, Jersey and Guernsey are also exempt from the three month rule if they spent 3 months in one of these countries prior to arriving in the UK
Amended guidance. In April 2012 EC Regulations 883/04 and 987/09 extended to include Switzerland
High Income Child Benefit Charge: requests not to be paid ChB
Amended guidance. Examples updated to clearly show that we opt the customer out the Monday following the ‘opt out’ request and not the customer contact date
Decision making guide: appeals
Amended guidance. Guidance provided to include action on return from Appeals
2017
Decision making guide: explanations: customer contacts the department by telephone
Archived and unpublished as not required
Archived and unpublished as page not required
New entry added CBM049020 - General
Decision making guide: explanations: contents
Entry added CBM111060 DMA codes for short term general notes
Non-straightforward digital claims: contents
New page added. CBM023340 - Birth number already used
Specialist procedures: bank liaison: contents
New entry CBM074300 - reimbursement request for lost interest
New entry added CBM180325 - Bereavement Support Payment
Specialist procedures: bank liaison: contents
New entry added CBM074400 Hijacked accounts
Change of circumstances: customer: address changes: contents
New page added. CBM042550 - Country and nationality codes.
Non-straightforward paper claims: contents
New page added. Missing claim CBM031100.
Change of circumstances: customer: leaving the UK: contents
New page added. CBM042660 - customer leaving the UK: permanent absence
Change of circumstances: customer: contents
New page added. CBM042600 - Customer leaving the UK
Compliance: compliance process: Third Party Investigations
reinstated links
Specialist procedures: bank liaison: contents
New entry added CBM074100 returned payments
New page added. CBM049240 - POca
New page added CBM170380 - How to: deal with POL (Post Office Ltd) rejects
Claims received: initial action
Amended guidance. Helpcard updated to include extra steps to check parentage of child
Claims received: right to reside check
Amended guidance. MET Check Table updated
Specialist procedures: bank liaison: Advice from financial institutions
Format change
Specialist procedures: bank liaison: contents
New entry added for CBM073500 - Advice from financial institution
Specialist procedures: bank liaison: return of recalled payment credit
Hyperlink amended
Specialist procedures: bank liaison: process for change of account details on TC649s
Format change
Specialist procedures: bank liaison: contents
New entry added CBM073600 - process for change of account details on TC649s
Specialist procedures: bank liaison: return of recalled payment credit
Broken link repaired
Specialist procedures: bank liaison: rejected payment credits
Format change
Specialist procedures: bank liaison: contents
New entry added for Page CBM073300 'return of recalled payment credit'
Specialist procedures: bank liaison: return of recalled payment credit
Format change
Change of circumstances: customer: contents
New page added. CBM042420 Voluntary relinquishment of Child benefit
Specialist procedures: bank liaison: contents
New entry added for CBM073900
Specialised procedures: bank liaison: recovery of overpayment: contents
New entry CBM073930 added
New how to added. How to: calculate a 16 week exclusion date when the child’s absence is not continuous CBM170370.
New page added. Duplicate accounts CBM150380
Change of circumstances: qualifying young person: starts to receive other financial support
Format change
Non-straightforward paper claims: contents
New page added. Revived entitlement CBM030700.
Claims received: validation: contents
New page added. National Records of Scotland (NRS) validation CBM020110
Priority one procedures: contents
New page added. Claim following a pregnancy loss or for a stillborn child CBM089520
Format change
Data Protection: Data Protection Act 2018 and the General Data Protection Regulation
Format change
Data Protection: Subject Access Request (SAR)
Format change
New page added: contact history notes: Priority 1
Amended guidance. Contact history note added to show the customer is a parent of the child.
Amended guidance. Contact history note added to show DOB verifies in CBIX / CBCS.
How to: record a child's date of birth as verified on the customer's claim
Amended guidance. Page now includes process where amendments are made for more than one child.
Amended guidance. Updated to include more information about average hours of attendance.
CBM049200 Hardship payments added
Claims received:help card for Claims Receipts
Amended guidance. Removed reference to International claims as they are not yet able to claim digitally.
Maintaining Child Benefit accounts: contents
Note deleted regarding transition to ITMP
Claims received: CBIX traces for new claims
Amended guidance. Processes streamlined following live test.
Claims received: CBIX traces for additional claims
Amended guidance. Processes streamlined following live test.
Format change.
Change of circumstances: child: contents
Guidance added : CBM045600 Child's date of birth recorded incorrectly
Amended to include how to insert contact history notes.
Amended steps 3 and 4 to cover AO action.
Page included about inserting manual contact history notes
New page added to contents. CBM100720 Alternative Format - large print, Braille, audio versions or text on audio CD
List updated to include that date of birth can be verified from CBCS.
New page CBM091100 added. Rival Claims: initial enquiries
Overpayments: voluntary offers to repay
Amended Guidance to bring up to date
Included new guidance CBM130100, CBM130200, CBM130600, CBM130700, CBM130800, CBM130900. Archived CBM130300. Amended CBM130400 and CBM130500 to include DMS
format change
Archived pages CBM091800 Claim received and CBM091900 Discretionary decisions.
Rival Claims initial enquiries: Reconsiderations
Page archived 31/8/17
Rival Claims initial enquiries: Appeals
Page archived 31/7/17
Rival Claims Initial Enquiries: contents
Entries removed. Page archived 31/8/17
Removed refer case to man recon
New page added CBM170260 - How to: refer a case for mandatory reconsideration.
Duplicate page CBM091920 'NINO' fallout cases removed.
Amendments to be made to guidance iro CH15EC
Format change
New page added CBM170350 'How to calcualte the 8 week run on'
New pages added. CBM054100-Widows Benefit - no Child Benefit record held and CBM054120-Widows Benefit - Child Benefit account set up
Change of circumstances: child: contents
Amended Guidance: CBM045800 Child change of gender added
New page added. CBM100200 Security checks - how to verify a customer’s identity
Change of circumstances: customer: contents
New page added. CBM044000 Doubtful Index insertion report branch
Straightforward claims: registering a claim on PD350
Amendments to Steps 9 and 10
Specialist procedures: bank liaison: contents
Amended Guidance cbm074500 Payments Vouchers added
Claims received: straightforward claims: initial action
Helpcard note added and link to document
Guidance included for maintaining Child Benefit accounts: Individual Tax Management Platform (ITMP): contact history notes: Validation
Specialist procedures: contents
New Guidance. CBM083000 - Guardian's Allowance guidance added to contents
Maintaining Child Benefit accounts: Individual Tax Management Platform (ITMP): contents
New guidance. Individual Tax Management Platform (ITMP): Contact History Notes CBM145000.
Non-straightforward paper claims: contents
New Guidance: CBM030900 Non-straight forward paper claims: transfer of Child Benefit entitlement to protect S2P and CBM031000 Non-straightforward paper claims: family unit
Change of circumstances: qualifying young person: contents
New Guidance : CBM047700 - Change of circumstances: qualifying young person: interruption of full time non advanced education/approved training
Child not living with customer: contents
New Guidance: CBM045250 Child in hospital/residential accommodation, CBM045220 Child living with someone else who is not their spouse/civil partner/partner and CBM045280 Child living with a partner/married/formed a civil partnership
Amended Guidance : CBM091920 - Rival Claims Legislative: NINO fall-out cases added
Residence, Immigration and EC Legislation: immigration: Gateway Protection Programme
Removal of reference to Cash Cheques and New process paying customers within a protected group
Added Guidance : CBM049180 Child Benefit new claim - no account details provided
Added CBM020300
Expired BF – customer fails to provide requested information in the required timescales
Steps amended to include link toCBM022900 Birth certificate not received - Expired BF
Change of circumstances: customer: family units
Addition to guidance to include TPP
Decision making: prevention of double payment
Added Family Unit guidance
format change
Non-straightforward paper claims: processing the claim
format change, removal of references to cashcheques
Non-straightforward paper claims: processing the claim
Ammendments required iro Cashcheques
Change of circumstances: child: contents
CBM045700 added
Non-straightforward paper claims: required information and enquiries
Cashcheque project, removed reference to cashcheques and added link to revised informed choice
Bereavement benefits replaced by Bereavement Support Payment for new claims from 6 April 2017
Expired BF – customer fails to provide requested information in the required timescales
Amended guidance. Updated to include action to disallow additional claims because the child's date of birth is not verified.
New page added CBM020520
Glossary: accounts we cannot pay into or do not recommend
Amended guidance
New page added CBM052200 Residence initial enquires
New page added CBM052400 Residence customer living in the UK
New page added CBM53000 Residence reply for determining competency - received from other Member State or BF expired
New page added CBM52700 Residence claim made in the incorrect state
Change of Circumstances: nationally sensitive accounts
Removal of Nationally Sensitive accounts
New page added: Straightforward claims: contents
Claims received: General Registrars Office (GRO) validation
Amended guidance. Help card added to guidance
Maintaining Child Benefit accounts: contents
New guidance developed
New guidance developed
New guidance for digital claims to Child Benefit added to manual
Change of circumstances: qualifying young person: contents
Reverted to draft
Change of circumstances: customer: customer absent from household: contents
format change
Residence, Immigration and EC Legislation: immigration: claims from non-EEA customers
Amended to include details to accept information from the Home Office database. Then amended some broken links and formatting corrections.
Format change
Residence, Immigration and EC Legislation: immigration: claims from non-EEA customers
changes following amendment in memorandum of understanding to accept information from Home Office database
format change
Change of circumstances: customer: customer absent from household - customer admitted to hospital
format change
Specialist procedures: local authority: adoptions
Format change
Page added CBM170270 then removed .
Rival Claims Initial Enquiries: contents
format change
2016
Amended guidance
Change of Circumstances: nationally sensitive accounts
functionality change
Residence, Immigration and EC Legislation: immigration: claims from non-EEA customers
Guidance updated to include customers arriving in the UK from Jersey and G
Amended guidance. Replace Ordinary Statutory Paternity Pay (OSPP) with Statutory Paternity Pay (SPP) and remove all references to Additional Statutory Paternity Pay (ASPP).
About this manual: how to navigate the manual
Amended page. How to use the search facility now included.
Change of circumstances: qualifying young person: contents
New page added. CBM048300 - Issue of CH(A)300 / CH300
New page added. CBM048000 - CBM048000 - YP starts work, a non-approved training course or a course, education or training which is provided by an employer or under a contact of employment
Customer contact: third party acting on behalf of customer
Amended guidance. Action included to re-input bank details on account to avoid QOT 207 when ending Appointees.
New page added to Contents CBM020550 – Claims received: Front Line Manager (FLM) ‘possible twin’ action
New Page added to How to Contents CBM170210 - How to: request a Bankers Automated Clearing System (BACS) trace
Specialist procedures: bank liaison: missing payments: contents
New pages added x 9 - Specialist procedures, Bank liaison.
Maintaining Child Benefit accounts: Child Benefit Update System (CBUS): contents
New page added. CBM0140360 Test checks.