We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Register to vote Register by 18 June to vote in the General Election on 4 July.
Things to consider when buying and using products.
Find out what unacceptable or unreasonable actions are and how we approach them.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
If you sell a customer a product or a service, you need to give them an…
Your invoice must include: a unique identification number your company…
Your right to be paid You can set your own payment terms, such as…
How to carry out checks on your business and customers, and what records you must keep to prevent money laundering.
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations
Find out about how we manage unacceptable behaviour consistently and fairly.
Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
How sellers deal with VAT for goods from overseas that they sell direct to customers in the UK.
How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms
Carry out checks on your overseas customers and find out what records you’ll need to keep if you’re approved for the Fulfilment House Due Diligence Scheme.
To offer credit to consumers you must be authorised by the Financial Conduct Authority (FCA) and join the Financial Services Register
How to ensure the products you make or import comply with the law and are safe for consumers to use.
The police or Crown Prosecution Service (CPS) can give you a caution (warning) or a penalty notice if you commit a minor crime
Guidance for business and consumers on rights for consumers who have experienced misleading or aggressive selling.
What you need to know about and do to comply with the law and keep consumers safe.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).