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How Jobcentre Plus can help employers provide a positive experience of work for young jobseekers and develop local talent and skills.
Using an experience map to create a visual representation of users' experience.
Our Chief Technology Officer Kean Jones reflects on how we’re working towards smooth and seamless technology for our customers.
Study of the experience of electronic monitoring, and how this can be used most effectively to achieve best outcomes, including compliance, rehabilitation and desistance.
Business Environment Reform in FCAS face distinct challenges associated with the factors underlying conflict and fragility
This research explores the impact of work experience on work and benefit outcomes for participants and presents a cost-benefit analysis.
The CMA has opened an investigation into 3 fashion brands to scrutinise their ‘green’ claims.
A research paper from OFCOM
How to set what you’ll evaluate digital outcomes, digital specialists, user research participants and studio suppliers on.
Ad hoc statistical analysis 2011 quarter 4: Early analysis of Work Experience participant outcomes.
Findings from the 2021/22 Northern Ireland Safe Community Telephone Survey. Regarding experience of crime, attitudes towards crime and policing and justice.
The Customer experience score is a composite measure derived from four dimensions of customer experience.
This qualitative research explored the customer and agent experience of applying for the Self-Employment Income Support Scheme.
This working note explains how customer experience is measured using information from HMRC Customer Surveys.
ELLA is the Evidence and Lessons from Latin America programme
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