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From Closed organisation: Department for Business, Energy & Industrial Strategy (BEIS)
  • Accepting returns and giving refunds: the law

    When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers

  • Make a claim to an employment tribunal

    How to take an employer to a tribunal: the hearing, what happens if you lose your case, how to appeal.

  • Unpaid parental leave

    Employer and employee guide to unpaid parental leave - eligibility, how much leave can be taken and notice periods

  • Child employment

    Minimum working age and pay for children, how to apply for performance licences and what local council bylaws say about employing children, paying someone over 16

  • Get help and support for your business

    Get business support and advice over the phone and online - setting up and running a business.

  • Green Deal: energy saving for your home

    Green Deal home and business energy-saving improvements - assessments, repayments, Home Improvement Fund scheme

  • Employment contracts

    A contract is an agreement between employee and employer setting out implied and explicit terms and conditions - written statement of particulars, collective agreements

  • Set up a business partnership

    Set up and run a business partnership - naming a partnership, registering with HMRC, partnership tax returns and legal responsibilities

  • Find your local Trading Standards office

    Find a Trading Standards office to complain about illegal sales activity or to get business advice about trading legally

  • Employee rights when taking maternity and other types of parental leave

    Guidance for employees and employers: employment rights when on maternity, paternity, adoption or parental bereavement leave - keeping in touch days, annual leave, returning to work, redundancy

  • Statutory Paternity Pay and Leave: employer guide

    Employer guide to Statutory Paternity Pay or Leave - entitlement, eligibility, notice period, forms SC3 and SPP1, recover statutory pay.

  • Consumer rights

    Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.

  • Help with your energy bills

    Get help with your energy bills through the Warm Home Discount, home energy improvement schemes and the Energy Bills Discount Scheme for businesses.

  • Write a business plan

    Business plans - download free templates and get help writing a business plan

  • Find ways to save energy in your home

    How to make your home greener and reduce your energy bills: upgrade your boiler, insulate your loft, draught-proof windows and doors, find out about energy grants.

  • Options for dealing with your debts

    Alternatives to bankruptcy and the different types of agreements you can make with your creditors.

  • Calculate your employee’s statutory redundancy pay

    Employer calculator - calculate your employee’s statutory redundancy payment

  • Employment status

    Employment status (worker, employee, self-employed, director or contractor) affects employment rights and employer responsibilities in the workplace

  • Workplace bullying and harassment

    What to do about bullying and harassment at work - the law, action employees can take and advice for employers about their responsibilities

  • Dismissal: your rights

    Dismissal is when your employer ends your employment - reasons you can be dismissed, unfair and constructive dismissal and what to do if you're dismissed