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Data on UK Visas and Immigration (UKVI) customer service operations.
Report assessing customer experiences of public and private business support.
We have more than 10 years’ experience of successfully working with our customers to develop solutions across the radioactive waste lifecycle and provide access to the full range of treatment, logistics, and disposal techniques and technology in the UK, Europe,...
Research on the customer experience of government funded business support services. BIS research paper 155.
An executive summary of the quantitative findings from the Insolvency Service’s annual customer service survey.
The IPO customer service standards tell you the level of service you can expect and how we are performing against these targets.
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
Customer service standards for visit and transit visa applications if you're applying from inside or outside the UK.
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