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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
The Insolvency Service's commitment to our customers.
How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms
The IPO customer charter sets out our approach to supporting innovation and creativity through excellent customer service.
How to carry out checks on your business and customers, and what records you must keep to prevent money laundering.
This collection brings together all customer updates published by the Crown Commercial Service (CCS).
What our customers can expect from us and what we need our customers to do.
This collection brings together all documents relating to DWP communications and customer insight research.
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
Customer declaration of specific uses of the scheduled category 1 or 2 substances (individual transactions).
OTS publishes an update on the Single Customer Account.
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