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Register to vote Register by 18 June to vote in the General Election on 4 July.
This report describes the main findings from the 2017 survey and includes the results for each of the 3 groups.
Customer declaration of specific uses of the scheduled category 1 or 2 substances (multiple transactions).
Carry out checks on your overseas customers and find out what records you’ll need to keep if you’re approved for the Fulfilment House Due Diligence Scheme.
Providing the opportunity for feedback on a wide range of policy issues
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
This page brings together departmental annual status reports on customer service telephone lines.
Tells HM Passport Office staff how to handle customers who exhibit threatening, abusive or violent behaviour.
Find out if you need to pay VAT when you sell goods to customers in the UK using an online marketplace.
The HMRC customer survey annual report describes the main findings from the 2015 customer survey.
This research aimed to identify the communication and information needs of customers approaching retirement.
Research which explored business customers’ use of the Business Tax Account.
Research to explore how HMRC customers are likely to respond to digital customer services and why, to help inform service design.
This report details the findings from the 2021 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
Research to understand the support needs and experiences of customers who use these organisations for support with their tax affairs.
We understand that some of our customers may need additional support from us.
This research sought to identify, develop and test support options that could help prevent debt among Self Assessment customers.
Our Chief Technology Officer Kean Jones reflects on how we’re working towards smooth and seamless technology for our customers.
The HMRC Customer Survey Annual Report describes the main findings from the latest wave of data collection (2014 to 2015).
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